Empire Limousine Services-(CHICAGO & NYC

We had one trolley and three 50 passenger buses for our October wedding to transport from a hotel in South Loop to a church in West Loop and back to the hotel for the reception. All four buses arrived exactly on time and had no issues whatsoever. They were great to work with and were flexible when we needed to add buses to our order. Very much recommend for your transit needs!

A+ Job from Empire Limousine. We used their Trolley for our wedding and everything was fantastic. The trolley was clean and right on time. Since we were in Chicago we did need to have security on board but he was so friendly and polite. He kept everything on schedule and running smoothly. The driver was very nice and professional. Would recommend them again.

I had an excellent experience. I had rented a van for 4 hours for my 35th birthday party. The price was affordable, they provided excellent service, the driver was on time, and we had so much fun. The best experience I had in a long time. Love the service and can't wait book in the future. Service: Birthday party planning

I'm so glad we hired Empire Limousine for our wedding day trolley! There were so professional and easy to work with during the planning stages. AND they were very affordable! They confirmed all of our information the week before our wedding and arrived early for our pick up time. The trolley was so adorable, clean, and air conditioned (which was perfect for our HOT September wedding day).

I wish I could remember our driver's name because he was so friendly, professional, and fun the whole time we were with him. I would definitely use Empire Limousine in the future and recommend them to anyone for wedding day transportation!

Empire Limousine has been great for trolley rentals. I would highly suggest them when doing this sort of thing for any occasion. The company is easy to work with, on time, and flexible.

I've booked trolleys through this company 5-6 times now. We do both a Halloween bar crawl, as well as a Christmas one. The last one I did was 10/28. The driver Carlos is the best and is always on time. Nicole is also easy to work with to setup the times/dates, and schedule the whole thing. I highly recommend this company if you're looking to do a trolley!

Full disclosure: I am not a frequent user of limo services but among the few I have used thus far Empire was the best. I think the difference is their drivers since, let's face it, no limo service has bad cars, right?

I had to use limousine service last minute upon my return flight to Chicago. Empire sent a confirmation text after booking. Masrour was my driver he was excellent. He called me as soon as my flight landed to give me directions on where to meet. I called him as soon as I scooped up my luggage and he was there in less than five minutes. The car was super clean and the overall service was excellent!

The only reason I am giving two stars is because our driver, Zefar, was an incredibly nice person. On the other hand. there were numerous problems with the company as a whole. Making the reservation was easy, but they charged an arm and a left nut for it. I could have saved over $100 using another company with far better limousine quality. My night started off with a little gathering of my group of friends ready for a fun night in the city.

I get a call about 15 minutes before we are supposed to be picked up by the Pink Party Bus. They tell me that the Pink Party Bus in unavailable for the night due to mechanical reasons. I overpaid $373 for this specific Pink Party bus only to be told that the Pink Party bus wouldn't start up. So they "kindly" give me 10% back on my original price.

At the moment, I'm thinking, "Hey! That's not so bad cause they said they upgraded me to a new party bus!" I HAVE NEVER BEEN SO WRONG IN MY LIFE. Apparently, the definition of "upgrade" had changed for Empire Limousine. The bus that came (15 minutes late) was neither pink or was meant for the amount of people in my group. This bus was white.

We were crowded and uncomfortable for a good 40 minutes. While putting my jacket behind the seats I noticed something unusual. The back windows of the bus were literally taped on. This is not a joke. There was clear tape connecting the window to the bus. After fiddling with the non-functioning light controls for 10 minutes I gave up. Now about the company.

They do not price match. This was very aggravating because I had found another place that had the same service for $275. This includes gratuity. CELEB LUX LIMOUSINE! I hope this helps y'all find some help with your night out.

Booked empire for prom. We rented the pink limo bus with a bunch of my friends and it was amazing. We called a bunch of other places and compared to theirs the price empire gave us was great. The driver was on time for both the pick up and the drop off and he was very nice throughout the entire trip. I recommend the pink bus for anyone thinking about it. Its very fun and the inside is gorgeous!

Best service I've had so far! The driver was very funny and followed all the rules. Empire cars are great and affordable.

Our latest experience using Empire Limousine was outstanding! The ride from ord airport to Chicago most enjoyable. The driver was professional in appearance and personal interaction, the process of online reservations and payment was smooth and the vehicle was impeccable. Thank you for the service you provide! I will recommend Empire to friends and family members.

Outrageously overpriced. Be VERY careful. Lincoln Park to OHare $130, and $150 for OHare back to Lincoln Park. Drivers pleasant, cars clean, but pricewise in comparison to other limo services, don't bother with them

My parents ordered a party bus from Empire Limousine for my prom. It was really nice, super fancy, and the driver was very professional. He was very polite and friendly. The bus was really cool with different lighting and my friends and I could all connect our phones to play our own music. This is definitely one of the best experiences I have had with on a party bus thanks to Empire Limousine!

I will be ordering from them again for all occasions! Plus, my parents also told me it was very affordable and we even got a discount from their office personal. Love Empire Limousine overall! Thanks for making my experience so enjoyable! I recommend it to all looking for a good time!

I had a pick up and drop off round-trip to and from the airport to my hotel for 11 and 10 people over Labor Day weekend. The drivers were on time courteous respectful well-dressed and handled all of our luggage. There really is no need to ask for anything more when hiring a car service. Booking was very simple and I received email receipt and confirmation immediately.

They called me in advance to tell me they were on their way and should I have these needs again I will definitely be using them again. I'm glad things went very smoothly and was one less thing I had to worry about for my group.

We needed limo for our friends engagement party. As I personally knew the owner if the Empire Limo. I have asked if they could assist us with their service. Mary the dispatch girl was very helpful. Finally, we had picked up one that best match out friends engagement party. Car was clean and neat., by the way it smelled fresh too.:)) we had pick up from city and drop off service at one of the banquets in suburbs of IL. Service was Great. I do appreciate for calm and good ride. Definitely deserves 5 stars.

I threw my sisters bachelorette party and finally found a well priced limo service. They let us drink on the Limo and the driver was awesome! Let us go anywhere we wanted in the city and the limo was clean and well kept! I would recommend to use Empire!

Honestly, Empire was great to us from start to finish! I rented a trolley for my Bridal Shower in Sept 2012 to take my guests from my parents' house to Navy Pier and back to avoid having everyone needing to drive there and back on their own. A little indulgent but hey, why not? From the initial consultation by email, Empire was courteous and very prompt with returning my calls and following up. That's something that is a major pet peeve of mine especially since I work in the service industry as well.

The quoted price for the pick-up and drop-off service is failing me right now (I think it was about $600) but it was definitely a bargain after inquiring at different companies. They sent me the contract right away and we were all set. The driver arrived early and drove us right to the pier. He was prompt on returning us and we had a great time without a hitch.

He let some of my guests leave items on the trolley which was nice. He was courteous and never seemed like he was "asking for a tip". Only gripe is their cancellation policy. Again, please don't quote me on this but I remember the sales lady telling me that once you book, that's it. No return on your deposit, etc. That's fine but with events I feel like companies need to be a bit more lenient for extenuating circumstances.

Oh well. Overall a great experience! PS: Numerous times recently I've seen M&M limos, buses, etc break down on highways (no joke). Not sure what's going on with their fleet but that's not a good sign!

My experience with Empire Limousine was amazing! I used it for prom and it was the most amazing and luxurious limo vehicle and service I have ever seen! I would most definitely recommend Empire Limousine to anyone who wants to rent a limo!

Excellent, outstanding service! Used this company for getting a limousine for my prom and found an excellent selection of vehicles to choose from. The rate/price to use the limousine was very far and the driver was very courteous and friendly.

I was in charge of finding a limo for a bachelor party for me and some friends. I called Empire and the reservations specialist on the other side quoted me $350 for a four hour point-to-point rental. She said it was a great deal and it would be in a stretch lincoln that could seat up to eleven. I said that sounded like a great rate and confirmed it with the other gentlemen going that night and called back.

I mentioned the quote and the name of the person who gave it to me. The new person on the phone, she said she was a manager, said that rate did not include gratuity and taxes. I asked how could you quote an hourly rate to a customer without including that? Isn't that a bait and switch? She said she could not offer a rate any lower than $450. I said that was unacceptable particularly because the new rate was nearly a quarter MORE than the original rate quoted.

She then tried to UPSELL me on on a party bus that would have cost $600 for the night. I gave up on the transaction and got the original $350 for four hours in a stretch lincoln that Empire offered from M&M limousine. I strongly caution you against doing business with Empire. I would not have minded if they quoted an actual price but jacking it up $100 is nothing more than a bait and switch.

Someone from Empire Limo has questioned this review and I am updating to clarify that AT NO TIME did I tell them I had fifteen people confirmed for this event. Ever. We never even got close to that number, that is why I still believe, to this day, that this was an attempted upsell.

We hired Empire Limousine for our prom which was at Hyatt Regency Rosemont. I really liked their services and the pink limo bus we rented was amazing. Not to mention the price was very reasonable. The driver was very polite and he knew what he was doing.

Terrible, terrible, terrible. Made reservations for our wedding approx 10 months in advance. At the time we did not have the exact times of the ceremony, but was told that was OK and a generic time of noon to 3 PM would be used as a place holder. I would just need to call back prior to two weeks before the wedding day to confirm our times. Fast forward to approx three weeks before the wedding day I emailed Empire Limo and provided the exact time.

I received a confirmation email from them saying we were all set. I then received a call several days later (9 days before my wedding day) saying they didn't have a party bus for us at the "new" times. I asked if they had any other vehicle that could accommodate our party; it didn't need to be a party bus. Empire limo said no. I asked again, "Is there anything you can do?" She repeated they could not do it.

I told them I wanted a refund of my money. She then told me I was till responsible for the $875 because I was canceling with in two weeks of the event. I explained they were the ones not living up the contract because they were technically canceling on me. They were coming to me with in the "two week no change area" and were changing what we agreed upon.

I really wanted to work it out with these guys for the sheer fact I didn't want to have to try and track down another party bus for a wedding that was happening in 9 days. I talked to her manager who was as polite and helpful as a troll. His solution was that he would knock off $150 ($725) and would drive me and my wife to the airport for our honey moon.

I had to confirm with him, "So you are telling me I would be paying $725 for a 30 min limo ride to the airport, and I would be without ANY type of limo for our wedding party?" He confirmed that was what he was saying and that was his best offer. I told him I will be contacting my lawyer or disputing the charge on my credit card. He told me that was a decision I would have to make, so I hung up on him.

As a side note, I was able to get a party bus from M&M Limo for approx $200 less and they were great to work with. Also, I submitted all my emails and documentation to Capital One and they sided on my behalf. They canceled the charge and credited my account. Seriously don't use these guys. There are MANY more limo companies out there and frankly you shouldn't risk a big event with them.

We hired Empire for a huge charity event last night. A portion of the event was set up so that 6 limo buses would leave at exactly the same time and VIP patrons would race each other in a scavenger hunt. Empire guaranteed 2 limos to arrive at 5:15 and the other 4 to arrive at 5:45. Instead, we had 150 guests standing in the rain in cocktail attire waiting for buses that were 45 minutes late.

To top it off, the dispatched was rude, completely unhelpful and kept telling me that we had not ordered the limos to arrive at 5:45 or to fit 25 people each (even though I have 6 invoices from Empire that all state this is true). I will never again use this company. And, I warn you--if you do, you will regret it. They are horrible and effectively ruined our party.

I got a SUV limousine from them for a buddy's bachelor party for a wild 6 hour tour of the city. If you do the same thing, just let the know the name and/or addresses of all of your destinations so you can just sit back, relax and let their wonderful driver take care of everything. The party ended at 5 am after he drove each of us home individually.

I negotiated them to leave me an extra 10 minute grace period before charging me for the next hour and that driver got me to my door at exactly 5:10 and kept their word not to charge me extra. Just double check to make sure the cool lazer lighting works, because I don't recall it working for us. Other than that, definitely 4 STARS.

My mother found this place for my wedding last June. We went to an open house where they had a number of buses and limos for us to walk through, ask questions, etc. They had a great price so we went with a 50 pas. bus. It was great. They were prompt, clean, and safe. Our driver, Charles, was so friendly and patient. He even let my drunk brother-in-law use the on-board mic for our 40 min trip from Chicago to Brookfield Zoo. Everyone we dealt with were courteous and professional.

Here is the settlement that they wanted for us to get our $ refunded.basically for me to take off my review. HILARIOUS! STAY AWAY FROM THIS SHADY COMPANY 6/4/2009 This document is to address the dispute and settlement between Empire Limousine and *****. Empire Limousine agrees to a refund of $270.75 for services rendered on May 16, 2009 on the condition of the following: There will be no disclosure of information by any and all involved parties regarding service and incidents pertaining to 5-16-09.

All conditions of this settlement are confidential and are not to be disclosed to any third party. This is including but not limited to internet review sites, radio, television and print media. Any existing disclosure must be eliminated before this settlement will be paid out. If there is a breach of this settlement, this dispute can be tried before Illinois courts and Illinois law will be applicable.