Heart Of St Charles Banquet And Conference Center

Unprofessional and extremely rude customer service. Website says the Heart of St. Charles Ballroom venue is available as well as through text confirmation when booking appointment. Apparently has been closed for a couple years.

I truly don't even know how to start this post, but this day was an utter disappointment. I contacted Sheri and Romney, to find out more about this venue. Ultimately, this led us to scheduling a tour, which I confirmed twice through text. When I arrived today I was meet with an absolutely beautiful venue however someone else's big day day was in progress.

I had text and called the phone number that had previously been used but I was sent to voicemail. So in hopes of maybe finding an office or maybe someone who was sent to meet my fiance and I, we stepped inside of the reception hall. No such luck, however there was a very gracious priest who tried to find someone to help and direct us, but even he could not find anyone.

After having our fill of being completely out of place and embarrassment we left the venue. Eight hours later I received a text message from Sheri and Romney stating that they had seen my request for a price guide and asked if I would like to schedule a tour. My reply is in the screenshots below along with the two confirmations of time and place. I will not be using this venue and would not recommend that anyone waste their time or money.

This is absolutely the most unprofessional business I have ever dealt with in 37 years of booking revenues and scheduling events. Planning something as special as your only daughter's wedding, and your first child's wedding should be memorable. The owner, definitely made our daughter's wedding memorable, but for all the wrong reasons. The communication was horrible from the beginning.

She does not return calls, nor respond to email. Be sure you get every little detail in writing and signed, because what she will tell you in person, will not hold true when you are there for the event. You spend a lot of money on these events, everything should be perfect, and I can guarantee you it will NOT be. To begin with, the owner does have two lovely ladies that work extremely hard at the venue. However, she doesn't communicate with them either!

We were allowed to decorate the chapel and get everything set up the morning of the wedding. The workers were there watching us and answered some of our questions. After leaving to go get dressed for photos and the wedding, I was called to return to the venue. Upon arriving, I was told by the workers that everything had to come down for an event that was going to take place in the same area before our wedding.

When I asked the workers why they stood there and allowed us to decorate and get everything ready, their response was that they were just informed of the event by the owner. So, everything we had done had to be taken down and put in a closet, only to be allowed to get it all back out and set up a couple of hours before the wedding. One of the workers, on her own called the owner, so that she could explain to me why we were not told this ahead of time.

Only seconds into the conversation, the owner began yelling at the top of her voice at me, and did not listen to one question I had, nor NEVER apologized for the inconvenience we were facing only a couple of hours before guests were arriving. NOT ONLY THAT, but she sent an email to my daughter just a couple of hours before her wedding, reaming her out about the conversation she and I had on the phone.

The conversation that I had not shared with my daughter so that she wouldn't be stressed or upset on her wedding day! Then, immediately following the wedding ceremony, we were collecting our personal items, and bustling my daughter's wedding dress so she could walk across the street. A total stranger was allowed to enter our event to tell us that we had to get out immediately because they had the area reserved right now!

She entered our event twice and interrupted us in front of family and guests. We were hurried out, and had to go into a small restroom to prepare my daughters dress for walking. Then, that evening at the reception, I saw the owner and informed her that my husband and I would like to visit with her before the night was over. I was interrupted by her yelling at me, and telling me to "just enjoy the night", that I never even got to finish my sentence.

She also NEVER met with us and NEVER returned calls. Her own workers overheard the conversation and stated, "you never raised your voice, and stayed calm", Sheri, the owner, yelled at us in front of our guest during the rehearsal, that was overheard by many! The owner has no sense of professionalism at all! We paid a lot of money to use the facility, and it was nothing but stress!

She is rude and does not honor the contract, the schedule, or her word! Once she gets your money, she no longer cares about anything but getting you out of there. My best advice if you are really wanting your day to be special and a great memory, is to look elsewhere. You'll be glad you did!

The place was beautiful. My problem was the food, which was horrible. They put sugar in the string beans which was unacceptable. You never do something like that due to those that have health issues. I called the owner to talked with her about this and she was extremely rude and ignorant. For the amount of money that was paid the food should have been worth it as well.

She needs to learn how to be professional and talk with people. Because of her rude behavior when calling her with my concern I wouldn't host anything here again. I'll take my business else where.

The heart of St. Charles, is a fitting and elegant name for this wonderful place. We recently visited to throw a highschool prom and I should say, this venue was perfect. It has everything you could want and more! I'm definitely thrilled with the place! I can't wait to go back and see the place again, the staff was so helpful and nice to us it only made me love the place even more than I already had! Thank you!

Do not waste your money here. We had our wedding reception here in March of 2019. Though the evening went well we woke up to a shocking surprise the next day, our card box had been taken, and after more investigation gifts and cards off gifts where also missing. Surching high and low no card box came up, not only did we lose all the wonderful notes people wrote for us but a hell of a lot of money. Appon calling the Heart of Saint Charles to see if they could check the cameras(that they said they had) I was told I couldn't view them until the following week when the owner came back into town.

Though we wanted to know what happened we where calm and waited. When the owner came into town they called to inform us that the cameras they have are Live feed only. After doing my research I found out this is not the first time this has happened at this location, so I thought the cameras being live only was kind of odd. Fast forward a week we met with the st charles county police department, they have obtained a photo of the women who stole our box using one of our gift cards at Target.

We where able to track said gift card by gift receipts. The photo was of a middle aged African American women. So the police stopped by the heart and showed them the photo, they told them they do not have any African American employees(and they do, proof in my wedding photos) they where less then helpful and less then sympathetic they could care less about helping me as long as they got there money.

Our planner Kristen was the only one who really tried to help us. It felt like they where trying to hide something. Shady people, shady businesses. DO NOT GO HERE THEY DONT CARE ABOUT YOUR BIG DAY!

TSDitto Photography by Tina Ditto has had the esteemed opportunity to photograph several wedding ceremonies, and receptions at Heart Events, over the years. This venue is elegant and extremely spacious. It features multiple ballrooms, surrounded by floor to ceiling windows with gorgeous scenic views of St. Charles, MO. Not to mention, the staff and the food are both amazing.

So happy I chose HSC for my wedding reception on December 1, 2018. The price per plate was the best that I saw in the area. It was beautiful. I dropped off all my decorations 3 days before the reception and told a woman how I wanted each table to be decorated and she did it all for me. The day before my reception I was able to drop by to check out the space (because there was no event the night before.) There was no other events using the upgraded chair options that night so they gave them to me for free.

My coordinator for the night was Kristen and she was superb. Although, I was bummed that ALL of my boxes and tubs that I dropped my decorations off in never made it back to me. I even emailed them to set up a time to get them.

Was here Friday night in the room the overlooks the river it was so beautiful. I was impressed with how delicious the food was I have never got seconds at a wedding reception! The balcony was so awesome I think we spent most of the night out there. So happy for my niece and now nephew

Definitely a good location for any big company gathering, wedding, or really any event. The staff is professional and accommodating. The decor is getting somewhat dated, but it still holds up. The view from the area we were in seems to be worth the price. If you pay more, you'll get more. Worth a visit.

This proves what the manager is like.she looks your Facebook comments and paste them on here. It also proves the class of the bride and groom.they didn't want to share the negativity online to friends and family before giving the Heart of St. Charles a chance to redeem theirselves. They were also thanking friends and family for all their kindness and help. Yes friends and family had to step in when the wedding planners failed. Shari, you should learn from them!

Karen was our contact and she did an amazing job with the room. She accommodated our needs and desires perfectly. My daughter's wedding reception was fabulous. One note, they do not accept credit cards. I understand why, but some may not like it.

This review is for the Old Stone Chapel. We had our wedding ceremony and reception there. It was an amazing experience. I don't think we could have had a better wedding for the price we paid at OSC. It was a pefect day, thanks in no small part to the staff. Kristin, our day of coordinator, was super helpful and worked very hard to make sure everything went smoothly. I seriously never saw her not working her hardest the entire day. I can't speak for their ballrooms, but I highly recommend the Old Stone Chapel.

I had my wedding reception here and my ceremony at their other location The Old Stone Chapel on February 20, 2016. I could not have been happier with the service they provided. From day one the planning with them was so easy and everyone in the office was always so helpful! The night of my reception I got lots of compliments on the food and the room which was amazing to hear.

They even set up all of my centerpieces and party favors for me! I recommend The Heart of St. Charles to anyone looking for a stress free planning experience and a beautiful reception! Thanks for giving me a night I will never forget!

We're still getting compliments about the reception! HofSC did a fantastic job. From day one Karen took care of us, and we can't thank her and the staff enough. We had the Grand Ballroom on a Sunday overlooking Ameristar. The view is perfect! What caught us by surprise the most would have to have been the food. We did the food tasting earlier in the year and we were not impressed.

I guess someone spoke to them about it and they gave the menu an overhaul! We had the round of beef and pepper chicken entrees. It was amazing! Totally caught us off guard! I will add one critique in regards to the bar. Good drinks, but you get what you pay for with the house selection. In hindsight, I probably would opt to go with premium bar. However, it was our choice to go with the basic, which was fine especially since our wedding was on a Sunday and the basic still provides plenty of options. Thanks again for hosting our wedding reception! Your guys are awesome!

Searching for a beautiful and affordable reception venue was on top of my list as a bride planning my wedding. After touring the Heart of St. Charles and meeting with a planner my husband and I signed a contract that day! We were super impressed with this venue. Our planner, Karen, was very involved with our planning process and was VERY patient with me as a bride.

Originally there was an event the morning our or wedding which concerned me however Karen called me a few weeks prior stating there was no longer an event in that room. It was great that she knew I was concerned and helped make me feel better about this. She allowed us to view the room all set the day prior since I'm a control freak and wanted to make sure everything was in place.

I have a gluten allergy which the Heart of St. Charles was very accommodating! If you have a food allergy I'm sure you know how nerve-wrecking it is to eat somewhere new. I was not worried at all that I would get sick! I was even allowed to bring my own hard ciders to drink and the bartender kept them for me behind the bar! I HIGHLY recommend the Heart of St. Charles for a reception venue. It was great to have the catering, service, set up, planner, and the venue all in one. My wedding day went so smoothly because of the service we received.

My daughter had set up an appointment to view The Old Stone Chapel. When arrived an event was in progress, so we were a little confused why they would set up an appointment to view the facitlity with an event going on. Upon entering a young women was sitting inside and we said that we had an appointment with Kristen at 12:30. From word one she was very rude.

She obviously knew nothing about the appointment, and instead of saying "oh I'm sorry there must be a mix-up" she immediately tried to tell us we were incorrect, even after we showed her the email confirmation. She did eventually let us take a look at the reception space, but continued to be rude. Even stating at one point that if we were going to be this stressed about a mix up than maybe this wasn't the venue for us.

I have never been treated so rudely! You have someone who is looking at spending thousands of dollars at your venue you would have thought someone would have trained this person some costumer service. But it get's worst. After contacting Kristen, who did not even show at the venue, dispite an email confirmatin, my daughter recieved an extremly rude email from the owner.

Never have I heard of someone, let alone the owner of a business, verbally assult someone who had gone throught the proper channels to view a venue. No way would I recommend this venue to anyone and I will be sure to let all my friends know so they too can spread the word of the horrible treatment that we encountered just trying to view this venue. Hate to see how they would treat you if you chose to hold an event here.

My husband and I had our wedding and reception at the Old Stone Chapel in May of 2015. The venue is absolutely GORGEOUS, but the staff is totally rude and unaccommodating. With the LARGE amount of money we paid these people, they should have been beyond helpful and polite, but they were far from it. The contract is extremely vague and provides you with no answers for basic and simple things that are involved with hosting an event such as a wedding. Then, you try and get answers from the employees via email or telephone and everyone gives you a different answer!

It was very frustrating trying to plan a wedding with this venue. Also, we had our wedding on a Sunday, since Memorial Day was that following Monday. Our entire wedding party and all of our family is from out of town and we were told the only time we could rehearse was the Thursday prior.? None of our guests or wedding party were arriving until late Friday night.

So I emailed and called the owner and she told me it was okay for my husband and I to rehearse and tour the chapel on Thursday evening, and then my wedding party could rehearse on Sunday afternoon before the wedding ceremony. We showed up and were told to leave and that they had never told us we could be there and we only get ONE rehearsal! I was LIVID and have the emails to prove they said it was fine!

They kicked us out and we finished rehearsing in the PARKING LOT! Also, when we signed the contract we were told we would have access to the venue the entire day of.that was bull because we had to BEG to get access two hours prior to our ceremony just so my other vendors would have time to set up and my wedding party to rehearse. You'd think with as many weddings as this place hosts, they would have a better system regarding rehearsals, etc.

This venue is beautiful and has the perfect location but the staff is not worth the headache and frustrations. There are so many other venues down town St Charles that I would just suggest skipping over this one and booking with one of them.

The food was so bad that I was quite literally gagging on the roast beef. The bar service was good considering the quality of liquor they had to offer. I would not spend a dime at this place if you have any other choices.

The only good thing was the view. Food not that great. Had a chicken dish and the meat was tough. The pasta in red sauce was dry. The potatoes were good though. The manager not too friendly and kept cutting across the dance floor. She was having people go by tables to get their food but only did this for a few tables and no one knew who could go next. Poor service all the way.

My wife and I were pretty disappointed with the outcome at this facility. Many of our guest also complained. Food quality was below average. The meat was cold and clammy. The pasta was cold & sticky. The vegetables were cold and looked like they were leftovers. The salad was wilted. The wedding cake looked like it made in a high school Home Economics class.

There was an automatic gratuity added to the total cost that neared $1000. The service was not nearly that good and I didn't see much of a staff. It seemed more like I was paying for the staff's wages rather than a tip. That's one hell of a tip! The location was perfect for our needs. But as the negotiations moved forward, i.e. charges for table decor, chair decor, etc.

I could feel this event turning sour. They didn't include any flowers, not even silk flowers! The decor provided was not impressive, to say the least! I won't consider this establishment for any future events. I left this same review on Google. There was no response from the business. I don't expect they will respond on Yelp either. Once they have your money, they no longer care.

We had our wedding here on 10-30-10. During our reception, an uninvited intruder came in and stole 36 cards out of our card box. Our room attendant from Heart of St Charles saw the thief with his hand in the card box and did not tell me or my husband or call the police. She just told him to leave. She informed us at the very end if the evening. I also wrote a review on weddingwire.com but Heart of St Charles is disputing it even though they know its true. Watch your card box and gift table!

I have been here a few times in my life and I always enjoy receptions here. The staff are always nice (duh, that is their job) and the view of the river is very nice. I love hanging out on the patio. Be sure to look at this place if you are going to have a party or reception. The location is awesome and easy to get to as well

Note: I am a no-fuss person. We did not have a "themed" wedding. Just colors, elegance, and a great party with loved ones. For that reason, HSC was perfect for me. It looks nice, is centrally located, is no frills and is super flexible. We had our reception in the "Overlook" room (giant round windows) in October. We contracted for the Classic buffet, open bar, etc.

The entire planning process was painless. Tawny and co. were responsive to emails (I'm an inquisitive one so there was plenty to respond to). Come time for the big day, I felt that all my questions were answered and I was at ease. They are extremely flexible with how you want the room set up and you are provided artistic liberties with table placement.

We brought our stuff in just a few days before and provided some explanation. The room was set up wonderfully. We just came in the Friday before to add some finishing touches. This was a real time saver. All of our guests complimented how nice the room looked. The food tasted great (it was a little cold, though) and there was NEVER a long line at the bar.

The buffet attendants were attentive. Cake (from an outside vendor) was served quickly and nicely. From what I heard, drinks poured strongly. Karen (our room host) was FANTASTIC. She introduced herself to all the guests and made sure they knew they could come to her with questions. I can't say enough about her important role during our wedding day.

The bathroom was clean. No issues there. My one complaint is that the dance floor temperature was steamy compared with the chilled main dining area.not sure how to improve that though. Overall, our guests had a great time and I would recommend this location as a great value!

I went here for a wedding shower and had a great time. The food was good, the servers were very friendly. This is large hall with ample room for dining tables and a large dance floor that everyone have space to bust a move. As a guest I had a lot of fun.

The Worst! If I could give less than one star I would, The customer service is terrible, The manager and owner are so rude. They had storm damage and never told us. We found out less than 2 weeks before the wedding. The place smelled like an old basement and the tile popped up. They lost the couples wine glasses and kept adding more and more charges on the closer they wedding came.

The tried to tell me that they had to charge me an extra $10 a table because I wanted an overlay tablecloth put on. The manager said it would take 2 people to put the tablecloth on. Maybe for the idiots they hired it would. We were even told we needed to pay for an extra bartender because we brought in 3 bottles of our own mixed drink. The manager said it would take more time to pour from those bottles. ARE YOU KIDDING ME! THESE PEOPLE ARE IDIOTS! How they have stayed in business is amazing. If you are smart go somewhere else!

I know the idea of having your wedding at a banquet center that looks out onto Highway 70 may not seem glorious. Sure, if you get married there in the middle of summer, there's a high likelihood you will have a fireworks stand in the parking lot. Ok, the Comfort Inn Suites next door isn't the most glamorous place to have your guests stay and yes, the rooms are slightly pricey (around $125 a night, but really that's not too bad). However, when my friend got married here, it was beautiful, the food was decent, there was a lot of space, and the price was right for the quality (only about $30 a person!).

It was a buffet style dinner which some people don't like, but the upside, you don't have to deal with people making special requests and inevitably having those requests get lost. I know, I'm vegetarian and my "special meal" (read: some kind of pasta concoction) always gets lost at weddings. This place is owned by the same people that own Two Hearts Banquet Centers in South County, however the two places are very different.

While one is on South Lindbergh and affords, well, really no good views, The Heart of St. Charles actually does (if you ignore the highway) have a gorgeous view of the river and the Blanchette Bridge. OK, the Blanchette Bridge is no Golden Gate.but still. Bonus for having the Ameristar Casino down the street.if the reception gets boring, you can go blow some cash on nickel slots before anyone ever realizes you slipped out before the Electric Slide and the Grease Megamix started.