Wedding Atelier

I can finally rate my most wonderful and perfect experience with Wedding Atelier now the wedding is over after 3 years of planning/rescheduling due to COVID! I found my dream dress in summer of 2019 after what I felt was an extensive search among the city's main bridal salons (best options and staff in my opinion). They have all sorts of styles to narrow my choices and the consultant knew what I was looking for (the swan lake feel).

They made it through the tough pandemic time in 2020; I had a nice chat with Carrie the owner when I picked up the dress in summer 2020. The whole time they were accommodating and nice. The salon is beautiful, clean and welcoming. Staff all super friendly, unpretentious and beaming with energy. They provide helpful advice. The star of all is May the amazing and magical seamstress who made my dress look beautiful and comfortable to wear! Thank you everyone at Wedding Atelier!

My sales person, Cassandra, was such a helpful salesperson. I felt super heard and she allowed me to take my time in trying dresses. When I asked for a different type of style she was very willing to go grab other styles for me to try on. Although I may have not found "the one" I would recommend wedding atelier based upon the service received (and they do have beautiful dresses as well!)

I am grateful to say I had the best dress shopping experience with Wedding Atelier. I had four specific dresses in mind from designers I knew were limited in the New York area, therefore I flew to NYC from Buffalo, NY on the hunt for these contenders. My consultant, Yvonne did not try to deter me one way or another. She pulled the four dresses and was so patient while I FaceTimed my mother back in WNY so she could see each dress and be a "part of the appointment." Thankfully, my number one choice ended up being "The Dress" and Yvonne helped me accessorize with the perfect veil.

I did not feel pressured or rushed and her expertise and experience was greatly appreciated. Yvonne sat down with us (best friend was present) to review the cost breakdown, deposit, and shipping options). I was very impressed with this establishment and hope every bride could have the same experience I did! Yvonne- thank you for being an integral part of my special shopping day!

Terrible experience from the day after purchase to my wedding day. Let's start with the search- I was paired with Chloe and had a decent vision of what I wanted. I ended up purchasing a dress that I'd tried on elsewhere ( Suzanne Neville). The only thing that impressed me about the shopping experience was the Covid precautions, Chloe was nice enough but seemed annoyed and frustrated when I had questions.

I was ordering a custom dress and had nothing to base it off of with pictures, so for an expensive purchase, I felt within my right to ask questions. She was unhelpful and at times, aggressive. I emailed her and was absolutely not pestering, but she was short. Fast forward to the production-- I was told I would get my dress early September. It did not arrive until NOVEMBER.

My wedding was December 18. I was straight up lied to and when I contacted Suzanne Neville directly via Instagram, they had the dress ready and waiting! So basically I was lied to when I called. they had not bothered to ask the designer and I literally had to take this into my own hands. The dress was beautiful which speaks more to the designer than wedding atelier. NOT happy with the incredibly expensive tailoring/alterations that I was forced to do in house bc the dress was "late". Bull shit.

See pictures- the piping on the bodice was fully visible. Bummer. 7.5k out the window. I had FOUR FITTINGS and pointed this out every time but it never improved. Now let's get to pick up day. I had the horror of witnessing the owner and Chloe herself absolutely shaming a new consultant. They were quizzing her on the clientele, saying she should know the " caliber" of people shopping, quizzed her on how much real estate was in the hamptons. all within ear shot of customers. It was embarrassing for everyone. Horrible.

I had the best experience with Lisa at Wedding Atelier! She was so friendly, warm and accommodating and made me feel really comfortable in the dressing room and was so helpful throughout the process. She also found an incredible dress for me that was exactly what I was looking for, based on a just few questions that she asked when I arrived.

I'm sorry to say it but my experience at Wedding Atelier just was not up to par. The shopping experience itself left something to be desired but both post-purchase pre-receipt experience and the actual dress were not near expectations. Particularly considering the high price, it just isn't a spot I'd recommend. Shopping: I went to 10 stores and Wedding Atelier was lucky number 11.

I suspected I'd find my dream dress so brought my mom, sister, and best friend (January 2020). Unlike every other store I went to, including many at a lower price point, you're really on top of the other shoppers. There's no divide and hardly any space. Of course, they have a great Manhattan location so maybe that's the tradeoff? Communication: I do understand that my timing was unlucky - with COVID, the store shut down and from what they explained to me, they couldn't access records remotely.

But eventually that starts getting to be an insufficient answer with a several thousand dollar purchase - I emailed and called in April, then May and didn't get a response until June. At this point, I was getting worried I wouldn't have my dress in time. Eventually I did hear back and was able to get my dress in time but they caused some real stress. THE DRESS: I had a vision of what I wanted (A-line with a corset) and suspected I'd be able to find it here.

I did with a Suzanne Neville dress. Of course, wedding dress shopping requires some creativity as you're typically not trying on exactly what you'll buy. In this case, the dress was relatively beat up and in a back and forth with the woman working, I decided to swap the fabric above the belt for a slightly custom dress. Great. As you can see in the photo, the fabric we swapped in was nowhere near the quality it should've been to hide the boning.

I had to Photoshop it out of all the wedding photos that were at all close up. In addition, the back puckered and my seamstress couldn't fix it. I understand COVID and people's sizes may change but this one didn't seem like an oh you gained/lost a few pounds issue to me. At this price point, I wouldn't have expected these issues.

Horrible experience at this salon. After traveling for 2 hrs, my daughter and I arrived at Wedding Atelier excited to shop for her wedding gown and prepared to spend up to 5K. Our saleswoman greeted us with, "don't leave this one area in which you are seated, don't browse and look at or touch any of the dresses." She couldn't have been less warm or welcoming.

It was infuriating that we were denied the opportunity to shop or touch the gowns, especially considering the importance and high cost of the potential purchase. The saleswoman selected 4 or 5 dresses for my daughter to try on and we were then presented with an estimate of the cost for the one she liked the best, including an automatic $880. fee for alterations.

She couldn't have had any idea of what if any, alterations my daughter's dress would need. This is a total rip off. Highly recommend that you shop elsewhere for wedding dresses.

My experience was terrible and my sales consultant was condescending and unfriendly. She was rude, mean spirited, and made an already vulnerable day so much more stressful than it needed to be. She wouldn't listen to my requests, she barked at my family, she rolled her eyes every time I asked a question, and I had to beg her to let me try on one dress that I loved that she said "wouldn't flatter" me.

I ended up loving that dress btw, and found it to be quite flattering. I felt like I had to beg for kindness, and I was literally cracking jokes like a stand up comedian, in the dressing room, to try and make her smile or converse. I had to mediate between her and my family. All around terrible. I have since gone to two other salons and had a much better experience I completely feel for those having a bad day, but quite honestly - while I found my favorite dress at this salon. I think I may have to go with another one just to avoid interacting with this staff again.

Update: Isabella, the nice lady that I had spoken to regarding canceling my appt, had called me back and was able to reschedule a time that worked for me on my original appt date. Once there, the boutique was clean and beautiful. Riley assisted me, and she was great. She picked out the right dresses for me to try on based on our consultation and photos that I've shown her.

This updated review is to show that as long as there are no issues with their scheduling, they are a fine establishment with nice staff and a wonderful selection of gowns and dresses to choose from.

This was my first bridal appointment so I wasn't really sure what to expect which could have contributed to the uprightness my friend and I felt. We weren't allowed to self browse the racks. I was taken aback by the email pre apmt stating you could only take pics of the dress you like. Luckily this was not enforced and my consultant was actually really helpful ie clipping the front of my dress so I could get a pic of the back. However, I expected more explaining of the dresses ie material, designer etc like I received in other following salon visits. Their flat fee for alterations is $880

Curly redhead woman here could not have been ruder. Ill give her the benefit of the doubt; maybe she was just having a really bad day. Experience was otherwise fine.

I had an amazing time at wedding atelier! Riley was amazing from the start. She asked good questions about my wedding and vision but didn't overwhelm myself or my friends and family at all. She pulled dresses that were definitely my style and also pulled some that were a little different that ended up being a front runner! The salon was very clean and the dresses were in good condition. I also loved how we had our own private nook for showing my mother and MOH. Overall it was a great experience - I would definitely recommend going- and ask for Riley!

Same as some of the other reviewers, I found the staff at wedding atelier to be condescending and frankly flat out rude. They are hard to reach via phone or email and extremely inflexible on appointments. After having so much trouble making an appointment and speaking with people on the phone who brought me to tears lecturing me that I wasn't a "serious" buyer and putting staff "at risk" because I wasn't sure if I was going to make it to an appointment, I decided to cancel completely and take my business elsewhere. I will gladly pay the $50 cancellation fee to never have to talk to these people again. Skip this place and head straight to Mark ingram.

I had an awful experience with Wedding Atelier. They carry beautiful dresses however their upper management has no moral compass and they are completely unethical. My destination wedding was cancelled, not postponed, due to Covid, and therefore I have no reason to wear a wedding gown. Wedding Atelier had my dress order for less than 2 months before I pleaded with them to cancel it.

I called and emailed the company repeatedly throughout the end of March and April while their store was closed. When they finally responded in late April, they confirmed that that the dress production had NOT started, but that the designer had "purchased the fabric" -- and Wedding Atelier would not refund me a cent of my 60% deposit. They did say that I could swap the dress for another one from the same designer, but again, I told them that I had no need for a wedding dress as I was not having a wedding.

Given that production on the dress had not even started, and I am not moving forward with the dress, any ethical business would understand that this is an unusual circumstance and work with their client to try to refund at least part of the deposit. This isn't a situation where I had a change of heart on my dress or my wedding was cancelled after the dress was already produced.

We are in the middle of a worldwide pandemic, and all of our other wedding vendors have been understanding and reasonable and refunded at least a portion of our deposit, despite strict contracts. Carrie, the manager, was extremely condescending and defensive in her emails and threw a "we are small business" line at me -- completely disregarding the fact that I am not receiving any goods or services from her business - and that the dress had not even started to be produced.

They are even keeping the money for the shipping cost when there won't be a dress to ship! Wedding Atelier's management is money-grubbing and morally bankrupt. They should be ashamed for the way they treat brides during this truly painful year.

I have mixed feelings about writing this review, as I take some responsibility for what has gone wrong. I originally picked out my dress last August and had a great experience with Chloe at Wedding Atelier. I had my dress tailored this past summer. Throughout the tailoring process, I didn't love the dress but couldn't put my finger on why. Earlier this week when I took the dress home, I brought it to another seamstress for a second opinion.

She informed me that the dress had been tailored in such a way that the proportions are no longer in-tact. As such, she could not help me fix it (too much fabric had already been removed). My wedding is next week and I just overnighted an off-the-rack dress to wear instead. I wish I had said something sooner, but I have no idea how something should be altered and would not have known to say "this lace should be taken in along the breast line and not up at the shoulders." I am posting this here instead of complaining to the store because I am not trying to ask for a refund.

I simply want to flag that while May is lovely and I'm sure she does an amazing job on most alterations, you may want to take a dress that requires intricate edits elsewhere.

Visited this place when they finally opened after covid restrictions were lifted in July - have to say I felt 100% safe. They minimize outside contact by giving you slippers to wear right when you get inside, and requiring masks at all times. Each dressing area is separated from other ones so you don't ever feel compromised by the other bride groups - but also still lets you bring in 2-3 of our own bridesmaids to help you pick your dress.

Only the staff touch the dresses too. This review is for Riley! I was fortunate enough to have Wedding Atelier be my first fitting because although I had looked at some dresses online, I really had no idea what styles would look good on my body. Riley was great at listening to the vibe and feel of my wedding decor, then giving me a range of dress styles to try on.

I actually loved the first four dresses she gave me - and the fourth ended up being *the* dress! Riley was super knowledgable about the dresses and what the alterations and bustles would look like, as well as giving me real advice about my wedding day. After going to 7 more fittings at other places I have to say Riley was definitely the best at knowing how to clip the dresses to make them look like those huge sample sizes actually fit.

This helps tremendously in the dress selection process because big ass ill-fitting dresses just don't look right and make it super hard to decide. Another bonus is that some stylists just try to tell you what you want to hear in order to make the sale - but Riley was very honest about what she thought looked good or would work or not work.

This was the first appointment so of course I was excited. I told Marnie ( the woman who helped me) exactly what I pictured myself in and she nailed it. She picked out several dresses for all, all of my taste. The very first dress I tried on I ABSOLUTELY LOVED! I didn't need to try on anymore dresses, I knew this was THE ONE but of course my family made me try on other dresses.

I went to about two more appointments and thought I found My dress, but in the back of my mind the first dress that Marnie picked out for me, was really the ONE. I made a second appointment at Atelier the month after, and I purchased My dress! I knew it was Love at first sight but if it wasn't for Marnie who knows if I would have ever found it!

I am writing a review for the first time in my life to ensure that brides do not shop here. From start to finish, I had a HORRIBLE EXPERIENCE. Do not shop here unless you want to end up in tears on your wedding day (and the many days leading up to it). I ordered the Hayley Paige Teresa gown. I purchased it in February for a July 3rd wedding. I paid rush shipping and rush alterations to get it in time.

I ended up paying close to $5K for the dress with alterations. I spent another $3k+ to get a cape for the dress. To start, my dress was delivered 1-2 weeks later. My sales associate had apparently left (no one told me) and it was a nightmare trying to schedule 5 fittings in the last 2 weeks before you wedding, especially when you have a demanding job.

I will say that the manager Lis did a great job trying to step in and smooth things over. Going into my wedding, I had put the delay behind me and was happy that I liked the fit of my dress. Fast-forward. BEFORE my ceremony started, BEFORE pictures, I realized that the entire back of my dress (the entire strap that connects my neck to the waist) had fallen off.

I started crying, literally in a corner in the moments before the ceremony. What was supposed to be a beautiful detailed elegant designed partially backless dress was now completely open back. Without that back strap, I also had no support whatsoever and the dress was completely falling down in the front. I reached out to the store 2-3 days after my wedding and only finally spoke to them today about a resolution (3.5 weeks later).

They said that once they sold me the dress, it was apparently not their problem. If you want a place that stands by its product, this is not it! See below pictures. Pictured on the left is what the back of dress should look like. Pictured on right is me taking a pic BEFORE the ceremony with my RIPPED dress.

I had a lovely experience here. Riley, the young woman who styled me, was so nice -- no hard sell, just cheerful and good at her job. She listened to what I said I wanted and pulled five or six dresses for me. Of those, a few were definitely not right, but two were stunning! One especially fit like a dream. It was a British designer named Suzanne Neville and I can't get it out of my head.

This was my first wedding dress shopping excursion so I have to try on more before I make a decision, but I may well come back and buy this dress from Riley -- if they can make it in purple. They said the designer maybe open to that. (I did say I was partial to a sleeve or a strap and that I wanted to try at least one poufy mermaid bottom, and she didn't really give me much in the way of those options.

I didn't get to try a big poofy bottom, be auae they didn't have that on stock for me. And veryimited sleeve/strap options. But my guess is that was not really her fault and more a situation of limitations with the stock and my large bust (hard to find dresses to fit a G cup, so anything without internal structure won't work. I am pretty sure that she would have brought me more of what I had wanted to see if it actually existed.) As for details: the salon is elegant, clean, and each person has their own section for their fittings.

You can look at dresses on racks in your own section, though not in other brides' sections. I didn't get offered water but I forgot to ask for it. The woman at the front desk who greeted me was sweet and we joked a bit with each other. I felt no pressure here.

Actually I have never seen nicer shop in my life! Very american style boutique! Love the flower ceiling!

I have been looking for the perfect dress for a very long time! In this little peace of heaven my dreams'd came true! Luxurious materials, great assistant, very helpful, and that design! I would love to recommend, by all means!

Great customer service! My sister found her wedding dress after a not so good experience at Kleinfeld. She was able to find dresses in her price range and Alison was excellent, recommending dresses she normally wouldn't select, but she ended up finding something absolutely fabulous! Note: you cannot wear outside shoes, so you are offered slippers as you enter.