Kress Terrace

WHEW! The reviews here dont look too good.let me add on to them "Don't even bother to waste your money here. You want a bad experience and a unprofessional venue where they steal your money and ruin your experience. Look no further. This place has used the Covid as an excuse to be assholes and extremely unprofessional when it comes to customers service.

You wanna respond with attitude after we gave yall thousands of dollars for a service we haven't even received yet. You wanna uphold the contract only when it benefits you? You wanna stress my wife out on what was supposed to be our "special day" I hope everyone who clicks on your page sees this post about how trash yall are." This was a msg my brother and his wife posted and im confused.

Why didnt you give them their money back, they never received any of your services? Weren't you have other gatherings at this venue at the same time? This seems pretty shady.

My wedding was this past Sunday February 16th we rented Kress Terrace and Suite 300. On initial meeting the staff was amazing HOWEVER, once we decided we did not want to use their decorationing or catering company the customer service drastically went downhill. We paid to have the venue for 9 hours, had to pay an additional $200 just to get that ONE additional hour.

We booked the venue 1:30-10:30pm. Our catering staff and decoration team arrived PROMPTLY at 130pm to begin setup. All doors to the building were locked. They were not gained access until about 150pm. The person on scene stated she was the building manager her name was CHARITY. she was not a pleasant person. My wedding coordinator pointed out that the chair covers were dirty and needed to be replaced and CHARITY told the coordinator that was not her job.

Mind you the venue provided the chair covers so it was most definitely her job!. The bridal suit to Kress terrace was locked and Charity told my staff she wasnt opening it. When I arrived at the venue at 230pm the front door was still locked and Charity told my coordinator she was not going to open it and advised her I could walk through the parking deck to gain entry IN MY WEDDING DRESS. once cocktail hour started they were serving beer and wine and would so beer, wine and two signature drinks once it was moved to suite 300.

We prepaid $750 and would add more once that amount was gone. Well according to the bar staff who by the way had horrible attitude as well once the reception started he claimed the money was already gone! There is NO WAY IN HELL in just one hour $750 is gone just off beer and wine. My coordinator asked them to show her the print out proving the money was gone and they could not provide it to her.

Charity made the comment "we have a good system on monitoring it" but never showed the print out of the charges. Prior to our wedding we read reviews about the bar service double charging for drinks but was "assured " that it was a misunderstanding smh. After the wedding Charity told my clean up staff that the trash had to be removed and put in VEHICLES to be taken off property!

For one who would put trash bags inside their vehicle? We asked if it was a dumpster on sight and she stated it was not. I pulled out the contract and showed her that it did not say anything about putting trash in our vehicle and she agrees and told us to just bag it and leave it. We called today to speak to the manger MICHELLE and explained out concerns and she basically cut us off and said you all should have removed the trash and put it in our vehicle. We paid this venue 3K and received bad attitude, unprofessionalism and horrible hospitality. I wouldn't refer this venue to my worse enemy. They ruin my wedding day

The price they gave was great, the tasting was outstanding. However, the day of my wedding there was no tissue/paper towels in restrooms I had to ask several times. They did not put out the rum punch during the cocktail hour as agreed upon and their response was that because my full bar didn't open until after dinner they couldn't put out the rum punch because they didn't know if minors would get that.

This was an adult only wedding besides my 2 children and they knew this was an adult only wedding. They even told my brother he couldn't have any water. They had 1 dispenser of lemonade out for 150 people. There was another wedding going on upstairs and they were supposed to have someone at the elevator at all times to ask them which wedding they were attending, and to direct them to the wedding they were suppose to be at.

That did not happen and several of my guests ended up at the other wedding. Then they tried to tell me that I did not have liquor that I paid $2500 for. I had to pull up my emails and prove to them that I did! Then I had to wait for Nina the to call the manager Michele to ask her if it was ok after I proved to her that I paid. Nina said she can only do what her manager allows.

So my guests didn't have anything to drink but one dispenser of lemonade during cocktail hour and no cocktails no water, then when the bar opened after dinner they had to wait an additional 20 min for them to agree to give me the alcohol that I paid for. And the quality of the food was not the same as the tasting. They said that's because my wedding started 20 min later.

It started 20 min later because 40 of my guests were in the wedding upstairs and didn't know where to go because the attendant was not there. One of my guests knew she was in the wrong wedding because she happened to know the other bride. 20 min should not make the quality of the food go down. I could go on and on. Then they told me it would take 20 min to flip the room from ceremony to reception it took an hour which wouldn't have been so bad of my guests had drinks during cocktail hour.

When I complained they said that's because I had draping done to make the venue more elegant. I was never told that if I draped the venue it would take longer to flip the room. Because the draping wasn't taken down until the end of the night. The draping was tied back after the ceremony. I had to scream and cry on my wedding day and my family traveled hundreds of miles to be with me and were not hosted properly. I am hurt and embarrassed. Don't let the good price fool you. Run away from this place

This is a very unique wedding venue! It has charm and elegance! There is a beautiful view from the roof top! The rooftop is elegant as well with ole at of room for a full party and great pictures. I attended a wedding and they used both the 3rd and 4th floor for the ceremony, cocktail hour, and reception! There is an attached parking garage and luckily we didn't have to pay but there is normally a charge to park but very affordable!

I personally found street park so I skipped the garage. The venue is old and with age comes some inconveniences like one elevator that is older. Guest had to use the stairs which were not well swept! That would be my only negative. Also it is cash bar only so be prepared

The event hostess, Wendy, was the worst event hostess I've ever experienced at a large event like this. She acted more like a bouncer or hall monitor than a hostess and she was rude to every guest she encountered. She was absolutely zero help, and was rude and unpleasant literally from the moment we walked in to the moment we walked out. There was an issue with guests smoking on the terrace - which apparently isn't allowed, but we were never told that and there were no signs posted anywhere. [Guests at an outdoor event in Greensboro, NC are going to assume they can smoke outside unless told otherwise.] However, instead of asking anyone in the wedding party to intervene, or asking the guests nicely to extinguish cigarettes, she was quite rude about it and started lecturing guests about possible burns on the terrace.

The rest of the night she was skulking around outside as though to "catch" anyone else smoking, almost spying or sneaking up on the groups of guests that were talking outside and making people uncomfortable. As we were setting up, she scolded me for bringing a small takeout container into the kitchen room off the side of the dining room and told me I couldn't store it there because the venue staff needed all the space for their supplies.

During cleanup, someone knocked over a plate of cupcakes and she was loudly complaining within earshot of everyone that it was done on purpose, trying to embarrass and make members of our wedding party feel bad. She also decided that our party had to be shut down early, because our guests were "too drunk." That judgment was based on a couple from our event arguing in the parking garage.

I don't know if they were drunk or not, but they had already left our party and were leaving the premises! There was no reason to shut down our party because of the actions of 2 people in the PARKING GARAGE! I cannot overstate how rude and unprofessional this woman was. Our 83 year old great-aunt described her as "vicious, " and she certainly wasn't smoking on the terrace or overly intoxicated! It's a shame because it's a good venue in other ways - it's affordable and has a beautiful view. However, I would never book an event where this woman works, no matter how nice the venue. She didn't even bother to dress appropriately - no one wants their formal event hosted by a middle-aged woman in a skintight jumpsuit!

The location is fabulous. The accommodations and terrible treatment from staff makes this location awful. Please be very wary of booking this venue for a wedding. I assume more casual events would be fine. One of the managers came drunk to my rehearsal, one manager promises to call/email and never does. They even had the audacity to lie about something to my face ON MY WEDDING DAY, in my wedding dress. Causing me more stress.

It was dirty, and I did not even have a house manager during my wedding. They allowed random people to enter my wedding and those people are seen in my WEDDING VIDEO dancing. They could have totally stolen my cards or gifts. Affordable location for obvious reasons.

We organized an event at Kress and it was a very bad experience. At the time of the event, the doors were locked and we could not get inside. The food was terrible and the service was not good. The bar is positioned in a spot that you cannot even see it from the main place. There was a tips jar in the bar although we pay 20% extra for this when we contracted with them.

Very tacky. The price/person was the most expensive we pay so far (we have been at the "W", O'Henry's, Print Works.). and it was a huge disappointment. The only nice thing: the view from the terrace. Do not waste your money and disappoint your guests.

If I could give less than 1 star i would. Had my wedding there last month and it was Sandy's exact scenario. Late, disorganized, no one i had spoken with was there on the day off. The linens used on the day of the event were not the ones i had chosen, the food was nothing like what i had tasted, my floor plan was completely ignored and the staff was dressed as if they had just left the gym.

They confiscated my guest cigarettes, threatened my guest with charging us an additional $500 if they were not out of the premises by 11pm, and also treated us as an inconvenience. Beautiful venue, ruined by awful management.

I really didn't want to write this negative review on a public forum (my Yelp page is mostly glowing reviews) but the company left me no choice. I have to communicate the unfortunate experience I had with them. My husband and I visited this venue in 2015 and had a fantastic tour with a professional and courteous woman. We loved the venue and the price was right so we booked it for our 10/2016 wedding that same day.

After the initial tour, we never again saw that woman who had won us over. Instead, we were paired with Michele. Michele was significantly late (20-40 minutes) to every single meeting we had over the next 11 months leading up to our wedding. She had an excuse each time she was late, often blaming it on something avoidable and never apologizing. She was inconsistent with communication, often taking up to a week to respond to emails.

As a bride and a customer, this was very frustrating. I kept having gut instincts that I should cancel my wedding with them. When we signed our contract, we opted into the payment plan at first. They were to pull payment on the 1st each month. After a second month of them not pulling payment until the 9th or later, we decided to pay in full. We were assured that if we overpaid for guests, we would be issued a refund.

When we met with Michele to finalize our floor plan, another woman who worked for Visions plopped down drunkenly at our table. She slurred out a series of f-bombs, telling us if anyone didn't like what we were going to do for our wedding that they could "f-ck themselves." And threw up her middle fingers. It went on for so long, my husband and I were both uncomfortable.

On the day of our wedding, Michele was nowhere to be found. The only contact was a "day-of coordinator" whom I had never met. I found that to be pretty unprofessional. Sure enough, expectations that we had finalized with Michele were not met because this woman had no idea what we wanted. The bartender chose to open the bar early, hence not honoring our contract.

This lead to him "closing" the open bar early and he began charging our guests for drinks. This was completely unacceptable to me, and neither Michele nor Visions Catering has followed up on this with me. The staff was inattentive and exhausted during our entire event. The reason I know they were exhausted is because they all complained about what a busy weekend it has been.

To me. The bride. Are you kidding? My wedding was treated with no excitement or enthusiasm by Visions Catering or the employees. They made it explicitly clear that they do that type of thing all the time. They positively couldn't wait to go home. The worst thing is that it took them over two months to refund our deposit and overpayment for guests.

I called and called only to find a full voicemail box. I emailed a dozen times. Michele responded once to say our check had been shipped on 11/4 and again with some excuses about how she didn't know where our refund was. Finally on the 12/18, two months after our wedding, we received our check. We did them a professional courtesy by paying in full.

We deserved the same courtesy with a timely refund. This company is disorganized, unprofessional, and lacks customer service. A wedding is a big deal and they treated us like we were throwing an office party or something. The food was good, the atmosphere was great, but I warn anyone who wishes to have their wedding here that you won't be made to feel like a valued guest by the employees. We were treated like an inconvenience at best. Yikes.

Went to Kress for a wedding over the weekend and it was terrible. Staff is young and unprofessional, from the way they talk to how they are dressed. One girl working the elevator was telling another coworker how bored she was loud enough for wedding guests using the restroom to hear. Food quality and taste was also so, so bad. Two pieces of lettuce on every plate.

We asked for more bread and they said they "ran out". We asked for a knife and they couldn't find one. The girl who cut the cake butchered it making for a sloppy presentation. Outside on the terrace the dance floor was super small even though there was plenty of available space to expand it. The view isn't spectacular either. I wouldn't recommend anyone book a wedding here, you will be disappointed. This place screams cheap and unprofessional.

Beautiful space! A friend of mine got married here recently. and she has excellent taste, so that. The facilities were clean. The parking is close. The views from the rooftop are gorgeous! I hear that the elevator can be temperamental. Otherwise awesome.