Francia Bridal Fashions

I had my very first wedding dress shopping experience here and it was fairly disappointing. The owner seemed indifferent and not excited for me or the experience and didn't care to ask anything about who I brought with me. When I told her my budget she made me feel very discouraged saying they didn't have much in my price range (even tho before making the appointment I was assured they did).

I don't think she meant to make me feel this way but it did. She didn't let me pick any dresses for myself, she picked them all out (only 5). Their sizes in store are very small for me (im a size 12-14) so unfortunately I was only able to actually put on two dresses. I found one I liked that I couldn't fit into and she asked if I'd want one of my friends to put it on, to which I responded no.

Later in front of everyone she insisted on this again and it made me and my MOHs pretty uncomfortable. Overall the experience wasn't terrible but it wasn't at all what a first time wedding dress shopping experience should be like.

We had an appointment scheduled to get two bridesmaid dresses altered. We arrived at the appointment time and there was a sign on the door saying they're closed and for the customer to call to reschedule. I just drove all this way, and you couldn't do me the courtesy of calling me to notify me that you would be closing the shop and can't see me even though I had an appointment scheduled? Completely unprofessional.

This was my first time purchasing a special occasion gown and I enjoyed my experience at this location. Camille was very helpful and understanding when I initially called and asked if it was possible to find & purchase a gown from her store with the event being 1.5 months away. She was able to find a brand whom could expedite requests, so she gave me an appointment right away to choose from what was available for express.

Although the sample sizes weren't close to my size (24), camille helped me choose something that would be flattering. Even though I told her we would need to order a size 28, she measured me and then recommended size 36. I was really concerned that it was not gonna be a good result. Turns out the size she recommended, according to her measurements and dress chart for that designer, the dress fit amazingly from the waist down!

All that was needed was to alter the hem and bust. Camille made it work and gained my trust to come back in the future. Camille did great work in the alterations and made sure I looked good! Thank you so much for taking care of me camille. I hope to see you in the future.

Wonderful, cute place! I came with my mom and grandma as an experience for my grandma and I was not expecting to find anything. While there were not a lot of options I liked, it only takes one and I found the one! I ordered and then 2 months later COVID hit. I had to change my wedding date and move it up to accommodate a small gathering and Camille made it happen by getting my dress here on time. She stayed in contact with me on where my dress was in the process and made me a priority when I came into town to pick it up.

My sister came in from another state to shop for mother of the groom dresses. I made her an appointment here. Camille was somewhere between indifferent and rude. I was mortified. We stayed and tried on dresses and almost even bought one, but she was extremely unhelpful and inattentive. Luckily we ended up at a beautiful little shop in Naperville, Bri'Zan Couture, where the service actually matched the prices, and my sister still went home with a dress. I would never, ever recommend anyone go to Francia.

At the last minute my daughter was asked to be in a wedding - we called Francia Bridal to see if there was any way they could even come close to the dress style the bride had hoped for within the month. Not only did we get a speedy reply call, but they had the dress at the store in the size she needed and sold it off the floor! Dreams do come true!

If I had the option of 0 stars that is what they would get. I just left the shop with my dress. I have been there three times, today being the third and each time I've had terrible customer service. I worked with the older woman, she was not helpful throughout this entire process. She made a rude comment about my shoe choice. When I got the dress today her alterations were that of a novice seamstress.

We had to ask her to fix the sleeve that was coming apart and she yelled at my friend for pointing it out to her. When I was ready to pay for the alterations, she then told me it was cash only, claiming she had told me the last time I was there but she did not because my friend, future sister in law and mother in law were with me and neither of us were told it was cash only.

Her idea of "pressing" my dress was a regular old ironing board and iron! I could have done that myself. I should have read her reviews before my original visit. What is supposed to be a joyous experience for me, left me feeling unsure about my dress choice. I hope future brides read this review and seriously reconsider going to this shop.

Fantastic place! Went looking for a First Communion dress and the employees were very patient with my daughter trying on the dresses. We had looked at two other stores for a dress and were able to find one and her veil and headpiece. Highly recommend for anyone looking for a First Communion dress or even a wedding dress. Reasonable priced compared to other places that were higher.

(From my wife's experience) They really get zero stars. The WORST EXPERIENCE EVER! They pretty much asked us to measure ourselves and figure out our own sizing. Then, they couldn't remember the dress we order, so we went back in and had to pay a rush fee to get the dress in on time (which they arrived 10 days after we were told they would be here by) and now they are the totally WRONG dress and they will not take them back or help us fix the situation. So now we are our out $320 per dress and have to find another dress off the rack somewhere else. DO NOT EVER EVER EVER go here. Waste of time, money, and energy

Went in ready to order a bridesmaid dress and the lady working was extremely rude. Was told I wasn't able to try on anything to see what style I would like best. She then began to tell me I'm to large and a size 18. Therefore would have to pay extra for fabric. Funny how that same day a well known bridesmaid boutique took my measurements and I measured in between a 8/10 for that same designer. Wouldn't recommend this place to anyone. Better off going elsewhere and saving your time.

Very small selection of bridal gowns & terrible customer service! The owner asked my bridesmaids to take off their shoes in the store bc she was sick of cleaning the floors due to all the salt.mind you we were the first appointment of the day!

Camille has been a huge help! We had to deal with the Alfred Angelo closing and she was so sweet and helpful with figuring out a new flower girl dress and calling the manufacturer to help ask clarifying questions we had and to make sure that it would arrive in time. She's also been great with helping us figure out some fabric conundrums and I cannot thank her enough!

I bought 2 communion dresses for my girls. Lovely selection of dresses, shoes, and any accessories you could ever need. My youngest daughter is very difficult to fit and Camille is so patient. Even when we picked shoes that were out of stock I got a call right away. Camille offered a suggestion and my girls were even more thrilled. There is so much planning for an occasion like a first communion and Camille has taken all my worries away. This is an elegant dress store with superior customer service.

I purchased my wedding gown from Camille at Francia Bridal, and I could not be happier with how beautiful the dress turned out. Camille was very responsive and kept me updated on when my dress would arrive to the shop, and she did a great job on alterations. I was a very nervous bride, especially on how my dress would fit on my wedding day. Camille made sure the dress was perfect. She even made straps to add on to the dress on short notice before my wedding day. I LOVED how I looked on the big day and truly felt beautiful in my gown.

My daughter got married in September, and looked like a princess! Camille and her staff helped her choose several styles to initially try, and she found her gown -- the first one she tried on. This lady knows her stuff! She took my daughter's measurements, and when the gown arrived it was perfect -- zero alterations -- only the bustle to add.

Other shops make you feel like just a number, or worse, an annoyance. These ladies understand that each bride is truly unique, and were very patient. The quality of the gown is incredible especially for the price point, and the cherry on top is that my daughter now has a wonderful family heirloom. Camille and her staff were wonderful to work with, and are HIGHLY recommended. Thank you for your very special part in our daughter's wedding, Camille, and for adding even more magic to that very special day!

After horrible customer service at a few other bridal shops, Francia completely made up for my wedding dress shopping experience. I stopped in without an appointment and was immediately helped out. The salesperson pulled several dresses she thought would best fit my style and body type. I didn't have a dress in mind, so her expertise was greatly appreciated.

I found my dress that day and much to my surprise, the prices were lower than what I had seen at chain stores for much better quality dresses. Not only that, but every dress is made specifically for the bride, so I was able to customize the fabric, color, neckline and straps. I used Francia for the alterations as well and the owner was extremely courteous and professional, not to mention a total sweetheart.

I loved going in for my fittings and was always welcome to bring in my mom and at least one or two of my bridesmaids. The alterations were done on time and my dress was beautiful and fit like a glove on my wedding day. While I was only looking for my wedding dress, Francia also has a fantastic selection of mother of the bride/groom dresses (both moms found adorable dresses) and bridesmaid/homecoming/prom dresses (my teenage sister tried on a few of these too).

We had great service initially. They then took over 6 months to order the dress and were rude when we called to check the status. They never offered to help with alterations, bridesmaid dresses, or mother of the bride dresses. The wedding dress she bought was not a traditional white dress and they refused to acknowledge that it was her wedding dress and kept calling it a bridesmaid dress.

My sister is coming into town to go dress shopping and I would have taken her here if the owner wasn't so rude. They have lost out on so much business. We chose to have our bridesmaids shop elsewhere, my sister could have shopped here, and her bridesmaids could have shopped here. All because the owner made no attempt to even show a modicum of concern. This might seem like a great alternative to Davids Bridal but the service and attitude of the owner aren't any better.

Just wanted to update from my first review: I had my alterations done and they were perfect the first time around. The dress was so much lovelier now that it fit properly. Thank you Francia Bridal. The bridesmaids looked fab!

I was referred here by someone who had purchased her Mother of the Bride dress there. Good for her because, when I walked in, in addition to the very limited selection there was ABSOLUTELY NO ONE to wait on me. One wall is all bridal dresses. The opposite wall was mostly short dresses. I looked through the few racks and found only one dress the might work as Mother of the Groom, but since it was jammed in there, I didn't try to wrestle with the rack. There were a few pairs of shoes, but this is far from a full service bridal salon. Oh yeah, there were first communion dresses too. My quest continues.