Party Cape Cod

I wanted to do business with a local Cape Cod business but clearly that was a mistake. Beware if you are considering them. I made the mistake of trusting Party Cape Cod for napkins for my wedding. I was looking for light pink linen napkins and they mailed me some swatches, one of which i selected I paid a deposit, signed a contract and thought it was taken care of.

My elderly mom picked them up for me two days before my wedding on her way off the Cape. I saw them the day before my wedding and knew immediately it was not what i ordered. They had swapped out the pink linen napkins for terribly cheap polyester ones in a different shade of pink. In addition, when i called, they blamed it on my mother because she "didn't bring the swatch in for pickup".

The owner Charlene was terribly rude and disrespectful and really didn't care to help. My wedding planner found new napkins, drove to providence RI to pick them up to save the day.all while i had to pay much more because of the rush. Charlene simply sat there and blamed it on my mother and was incredibly rude to work with while I was crying the day before my wedding.she couldn't have cared less.

They are quick to promise you something, take your money and then bait and switch you on a cheaper product and hope you don't notice. I will say that two employees (Marilyn and Susan) were wonderful but it was clear they weren't empowered to help much or make any decisions without Charlene who was unwilling to do much. Please see the picture attached which shows the linen swatch they sold me on and then the crappy polyester product they gave us. The napkins they gave us were such poor quality that I cannot imagine anyone using them for any event, never mind a wedding.

I used PCC for a small outside wedding and they were awesome. Lisa was so patient and kind throughout the whole process. I had changed my mind a few times and she never missed a beat. They were very flexible on pickup and delivery and definitely made my special day less stressful with their professionalism and communication. Thanks All!

Low quality company who treats their employees horribly and treat them like robots. Replace employees for anyone who will work for less also.

Nice staff they got right back to our order and was ready when It was supposed to be. Equipment work ed fine. Prices are reasonable. Would recommend!

Kristen and Emily are top notch! Kristen was my point person and we spoke weekly! She was always pleasant and delightful to speak with! We planned my wedding in less than two months! She let me stop by and pick out my glassware, silverware, linen, etc. She has great recommendations on areas to save money and where to splurge! I was concerned with the tent.

I wanted an outdoor feel (but hurricane season was coming our way). Our tent was beautiful and simple! Highly recommend adding market lights and pull skirts! Makes your tent look upgraded without costing a fortune. The day before my wedding, Emily came on site and made sure everything was perfect. Thank you ladies for an exceptional experience!

Great place n the customer service was great, our helper was Amanda and she was awesome.

We were having our wedding at the Chart Room in Pocasset so we originally contacted Party Cape Cod to ask about tent rentals. They responded right away and were very helpful. We opted not to get a tent at all but needed tablecloths. If you've ever been to the Chart Room you know that every table is a different size and height. I went and did approximate measures and amounts of each table and Kristen (who is amazing!) sent me back a list of which size tablecloths they recommend for each table, quite a task and she did it so promptly! The tablecloths were a perfect fit and amount, and they really helped to make the venue perfect for our wedding. Can't say enough good things about Party Cape Cod!

Horrible equipment, customer service, and reliability. Go elsewhere. I should have read reviews on Yelp first.

You better have your event planner call - don't bother if you are planning something yourself. They were unpleasant and rude. When I inquired about a site visit to figure out the best option for my yard, I was told "He's really busy and I don't know when he could even get there." I was inquiring about an event about 6 weeks out.

PCC supplied all of the supplies for a recent rehearsal dinner I hosted in Woods Hole. Everything was delivered well ahead of the event and was in perfect shape. The delivery person was great and moved all of the supplies in without a hassle. The morning after the dinner all of the used dishes and linens, tables and chairs were picked up and out of our way.

Even though they charged me $50 for a Saturday pickup, it was worth it to get everything cleared out before the big event. I would definitely count on PCC to provide all of my party needs in the future.

It's difficult to give a business one star when frankly they showed up with the tent and the other rentals we ordered for our wedding. However, the reason I have to do so is because (in addition to the minor annoyances in things like noticing some of the napkins had stains and were clearly quite used -- which to some extent is to be expected of rentals), my real grievance with PCC is that during our reception a cloud came over our tent, and rain poured through between supposedly sealed edges.

A couple of our tables got DRENCHED. My guests ran around trying to move the tables and the rained on victims -- all during my mother's reading of a poem she wrote to us. While I have amazing friends and family who dealt with the drenching well, this should NEVER HAVE HAPPENED. The reason you rent a $1000 tent is to prevent people from getting poured on.

Our wedding coordinator promptly called PCC to let them know and someone said he'd be on his way out. He never showed, later claiming because the rain stopped, he figured we were fine. We WERE lucky the rainstorm stopped. Otherwise, our wedding could have easily been ruined. Our caterer said he's never seen anything like this and felt we deserved an 80% refund.

I spent numerous conversations and emails after the wedding with PCC discussing the matter. After rounds of them denying this was their fault or problem, they eventually offered a 50% refund along with a letter indicating they felt this was very generous of them. I know that no business has control over weather, but if you're in the business of renting tents, your tents should be able to withstand Cape Cod party conditions -- rainstorms or not.

This company is the go to company for anything you wish. If they cant find it.they will tell you where to go for it. Love the personnel and the owner Charlene. Great hard working family. CAPE COD CHEF ON CALL Judy Jamieson

I am giving them a three. It is mainly because I wrote the company a letter with feedback, both positive and negative, on our experience and never received an acknowledgement from them. Overall the service was good. The two site inspections were informative and helpful. We hosted my son's wedding reception in our back yard. The only problem was the day of installation.

They only had 3 guys to install a 100' x 30' framed tent. One installer was very negatively vocal about his frustration of being short handed. My husband and father-of-the-bride were helping the crew with the tent and dance floor installation. They didn't have to help, but we felt bad for these guys. They were there until after 6 p.m.

A tent that size needs more than 3 guys. There was also a serious safety issue with the winch that raises the frame. No safety latch. It let go and hit one of the guy's arm pretty badly. It was forceful enough to break a bone. Other than that, the rental items were all accurate and everything looked great. I was disappointed that I didn't receive any acknowledgement of my letter.

When you plan a special event like a wedding, it is more important than ever to hire the right professionals for the job. Sadly, Party Cape Cod is not the company to rely on, which we discovered first hand. Within days before the wedding, the city did not allow a building permit, as they had in the past for this venue. Through no fault of our own, we were unable to use a tent.

Party Cape Cod had already collected their full fee and refused to give a refund. Do you think that is fair and reasonable? Neither do I, and I'm just attending the wedding. Please don't support such shoddy business practices by dealing with this company. Look elsewhere.

Very unsatisfied, horrible customer service, one of their tables collapsed during my wedding it looks like it was made in the 1970's. Their was holes in the tent too, i will never do business with this company ever again

The staff was amazing! They were a tremendous group of locals that knew exactly what we would need on our big day! If you need to work with a great crew, these are your people!