Townsend Hotel

We stayed here years ago for my brothers wedding and had a great experience. Last year when visiting the adorable town of birmingham we tried the Daxton, which we thought was a bit too trendy for our kids.so went back to the Townsend this year. We got a suite for our family a 5, which consisted of a king bed and living room area. And then we added 2 rollaways to the living room area.

They just dropped off the beds and we had to put them down, which I thought was odd for a hotel this nice/pricey. It was a bit cramped for our family of 5, but worked for the little bit of time we spent in the room. We ordered room service one morning, which was tasty. Housekeeping came in after and left many of the dirty empty dishes in the room instead of taking them all.

They also didn't make the rollaway beds. I know all hotels are short staffing right now so hopefully housekeeping improves with time. The location is perfect and walking distance to everything in birmingham. It was just an ok experience for the price (over $500/night), but overall worked just fine for our family so we would consider again when visiting the area.

This hotel is very beautiful! Service is amazing! It doesn't even feel like it's located in a little town in Michigan! Feels like somewhere in Europe!

Kitty was amazing! She was very helpful and accommodating with our business as we hosted guests. We had last minute changes and needed a conference room, and Kitty secured us a room with everything we needed. The Townsend will definitely be our preferred choice for business and leisure stay. Thank you Kitty and team for a great experience.

This is my second time staying at the Townsend, and both times the service has been excellent. The staff here are so wonderful, starting at the front door with Gary. Christian at the front desk is another delight. I cannot name all of the wonderful people who helped us at one time or another during our stay, but I can say that they do their best to make you feel at home.

It is a shining example of mid-western warmth and hospitality. The rooms are spacious and quiet. The beds are comfortable, including the sheets. Housekeeping does a great job of cleaning and turndown service. The food at the hotel is also delicious. We had room service every morning and ate at the Rugby Grill. There are plenty of options for food and shopping within walking distance, but its nice to start the day with a cup of coffee in bed when you are away from home. We love the Townsend and will be back next time we are in the area. Thank you for taking such good care of us again.

Attended a bridal shower Tea, so cannot review rooms but I have stayed in the past and they were very nice. The Tea was wonderful, service was very attentive. Very civilized

Recently visited Michigan and decided to have a girls day out so we decided we wanted to try afternoon tea at Townsend hotel. Looked at pictures and it looked promising however I was very disappointed. The teas that were available weren't anything extraordinary, we only three options we could choose from, they choose the desserts and the sandwiches.

Mind you I'm not very adventurous so quails egg just doesn't sound appetizing to me. It was 65 per person and this was not my first time visiting a tea place however it would be nice to choose what you want to eat as well as have better options for teas. It's an experience but I will not be back!

This place is going broke. They charge you a smoking fee when I rolled 1 joint and smoked it outside. I rolled the joint at 6pm Saturday and on Sunday at 1pm they told me my room still smelled like weeed and I smoked in my room. I didn't smoke anything in my room I simply rolled 1 joint and they charged me 250$. Both managers hung up on me and told me they would not give the money back. Place is stealing peoples money because the Daxton is taking them out of business. Very sad to see

The staff was very friendly, room was well equipped and clean. Gary and Reggie, the Bellmen, were extremely helpful and made sure that out belongs arrived safely to our room as well as being safely stowed in our vehicle while we enjoyed our afternoon event. A special thank you to both of these exceptional staff members!

Wonderful experience. Beautiful Lux room and very comfy bed. Clean and felt new. Friendly staff etc. absolutely recommended.

This location isn't convenient but it's worth the experience. I'm a Marriott kind of person but this hotel is an awesome hotel. Rooms seem sound proof, bellman were astoundingly amazing carrying my luggage with such care. The restaurant service is awesome. I only at breakfast there. The breakfast was typical but service made it taste great. I will stay here again.

This is one of the better hotels I've ever been to. I've traveled a lot and have stayed at since pretty nice places all over the globe but this place surprised me. Service was exceptional and really helped me during a stressful time.

Best luxurious hotel in Birmingham, MI! My family and I stayed here right before we closed on our house since we were coming from across the country. We had two little kids with us, our Pomeranian and an unbelievable amount of bags, so a recipe for chaos. The Townsend completely put us at ease and helped with every request. They already had a crib made up in the room too!

We loved having a living room as that's where our kids slept and we were able to order room service every night. The room service for the most part was excellent! We ordered the same filet every night and only had one night where it wasn't up to par. Now that we live in town, we walk by all the time and our daughter asks when we can go back to the hotel lol, so maybe we will have to one day! For sure we recommend all our out of town guests stay at The Townsend and everyone who has listened gives the same rave reviews.

2/22/22 was a special day for myself and now fiance! Not only was it her birthday but the day I proposed as well. Kevin was a tremendous help in making the night and the moment special! I can start from the beginning when we arrived at how genuinely cordial and attentive he was, to helping us capture the moment by video and picture with both our cameras. He also went a step further and dropped us off at our dinner reservations right around the corner. Kevin was truly amazing! Special guy!

Just left a wedding at the Townsend and couldn't wait to write this review. Had the best experience with Romero. Romero was a server during cocktail hour and then again for dinner. He was so kind, attentive, and a great server. You could tell he genuinely loved his job and had more energy that anyone I've over met. Banquet food was great and the cocktail hour was delicious. Good job Townsend - give Romero a raise.

Room full of cigar smoke, and other smoke. Hair in drain. Could of moved from suite but time was a issue. Party on the 16th. Loud and obnoxious behavior. Mens bathroom, sinks being used instead of toilets. Police there. Dining room good. Great bar service. Room service- man brought edibles, delivered tray and left. Not on bill, no tip, not signed for. Front desk said you lucked out, the food is not our responsibility. If it is not on your bill, don't worry. Very sad :-(((

Very comfortable accommodations and excellent location. This perfectly situated hotel allows you to walk around and enjoy charming Birmingham. Room service breakfast is delicious. Our suite was very comfortable and charming. Customer service is friendly. Would very much recommend this hotel on visits to Michigan.

We were very impressed with the safety precautions taken by this hotel. Everything was very clean. The Townsend has amazing customer service and beautiful rooms. There were some other guests on our floor who were disruptive, and the Townsend upgraded us to an executive suite without a thought. Everyone from valet, to front desk and to management -- were so friendly and always asking what they could do for us. We stayed here for our wedding and loved coming back and celebrating our anniversary. We will be coming back!

The Townsend is a first class experience. I can't begin to explain the feeling you have walking through the door. I would imaging this is how Julia Roberts felt when she was transformed in Pretty Woman. The world is your oyster! We stayed her for a very special event and the Townsend exceeded our expectations. We reserved a King Suite with separate living room and wet bar.

The suite was equipped with a small refrigerator, which was perfect for our stay. We were inviting a few friends up to our room for some pre-party celebrating. In the heart of Downtown Birmingham, the Townsend is centrally located and within walking distance to shops and amazing restaurants. Fortunately, our event was in the Townsend Ballroom. It was such a beautiful space and we truly enjoyed our time.

The Rugby Grille is also located in the hotel and they offer a nice selection of food and drink. If you follow them on FB, you will notice many specialty events take place here. Thank you Townsend for a royal experience.

We were worried a little with COVID, but this hotel kept our fears at ease. They even offered spray sanitizers for us to spray different areas of our room since we were a bit nervous. From the people at the front desk checking us in and out to the doorman helping us with everything else in between, everything went smoothly and our time there was just what we needed.

Location is fantastic and within walking distance of many restaurants. Please note, there is valet parking for $30 but there are cheaper lots elsewhere if you don't mind walking.

It has been our anniversary tradition to have breakfast at the rugby for the last 11 years. we looked forward to the wonderful service, quality food with top notch presentation and great conversation with either jim or rocco who used to be our servers. food was mediocre. my egg white frittata was tasteless and stuck in a tacky cast iron skillet. not the same as it used to be. we arrived at 8:30 and were told if we didn't have reservations we were put at one of the tables setup just outside the room. upon leaving we noticed there were booths and tables never seated! the hostess in no uncertain terms would not accommodate even after we said we would not tie up a booth or table for long. she was totally dismissive. i found out they're under new management and i am sad to say we will not be going back.

*Ballroom Review* Top of the line food, service and an overall great experience! My fiance and I have been invited to a couple events in the Townsend's Main Ballroom and their Ballroom Foyer. It was a classy event so we had high expectations, especially because this hotel is located in downtown Birmingham. The event consisted of a cocktail hour beforehand and the main event and dancing in the ballroom.

There was a mini bar setup in the foyer and it was stocked with some top of the line liquor and wine. We were really impressed and the bartender made the drinks quite strong. The main event space was much of the same impression. The space looked incredible and there was a lot of space to move around so it didn't feel cramped. We've actually looked at this place for a wedding venue when it was setup and it looked stunning! Google some images of it set up, I didn't feel it was appropriate to take photos of someone else's setup.

The meal we had for our event was a three course meal (Caesar salad, filet mignon and a slice of chocolate cake). It was all fantastic and the servers were very speedy and professional. After the event had ended, the dance floor opened up for all of us. The space was quite large for everyone to dance, which was nice. I would definitely recommend booking an event here. Quality service and a professional and beautiful looking venue. I'm sure the prices are worth the experience!

I just had afternoon tea at the Townsend for my mother's birthday today. It was such a wonderful experience. Marsha was fantastic and really made our experience one to remember. The service was phenomenal. The tea, tea sandwiches, and desserts were very good. The hotel is beautiful. If you haven't been, you must go, you will not be disappointed!

I often post poor reviews when i have a bad experience or poor services or mislead. Time to say something nice about a business. I highly recommend this Hoyle. The experience and stay was a nice surprise. I was in town to work on a Commerical. The staff in the hotel is what makes it great. They are warm and accommodating. I had a lovely stay and enjoyed the hotel. Food and wine list was excellent. The gym was better and well equipped than most hotels. Thank you Townsend hotel.

Came here for Bunch with my sister in law. Neither of us have had brunch here and actually originally intended to go to Toast across the street. I have to say I am glad we stumbled here because the food and service was great! I had the original breakfast that was delish and filling. I also had Bellinis which were delish as well. Service- we stayed for a few hours talking and from the time we sat down our server Stanley treated us with the best service!

He was so nice by ensuring that we were comfortable with water, drinks, and food. It's actually funny because when we first sat down the couple next to us asked if we have been served by Stanley before. When we said no they told us that he is the BEST and is really kind. I have to agree now that I have experienced his service.

We came here for our friend's birthday party. We parked with valet, but the parking structure is near by as is street parking. It's $10 to valet, but if you park in the structure it's free for 2 hours and $10 after. We had had a cocktail hour, then buffet. The food was very good, as were the drinks. The service was very attentive and our beverages were always full. We didn't stay over night so i can't speak to how that is, but the rest of the night was very nice.

I have had mother's day afternoon tea and afternoon tea with the ladies here, both were great. A bit on the pricey side, but the food is good and worth it. I recalled it being around $60+ with a glass of champagne. My mom and my friends loved their experience here. Hard to go to another afternoon spot after having this experience. Victorian tea parlor in Berkeley was a good spot and a bit cheaper, but it has since closed, so this is the last great afternoon tea spot left. Service is top notch here. It can be a bit cool if seated by the door and it's cold outside.

Came here a couple times in the past for afternoon tea with a bunch of friends, but I'll be reviewing my latest visit. My friends and I were restaurant hopping around Birmingham and this was our last stop for dessert. It was around 10:00pm when we arrived. The man that served us was extremely proper and thorough in his explanations and suggestions for desserts.

It made us feel really fancy. He showed us a box with a selection of tea for us to choose. The temperature of the tea was perfect. It was just under boiling so it didn't taste bitter and was easy to sip on. It came with individual jam jars of honey. Just perfect for relaxing. (They serve tea here so well that it satisfies my inner tea enthusiast.) He rolled out a fancy cart with all of our desserts.

Plus he made sure we all had the correct utensils based on what we ordered. Those extra steps! He's on a different level. So I ordered their signature chocolate cake with some berries on the side. It was really rich and paired well with the earl grey. It was a large slice of cake so you'll definitely have some to take home. (It is keeping well after one day of refrigeration so that's good in my opinion.) I just want to come back and experience this type of service again. Next time it will be another afternoon tea session for me.

On the morning of our third day we found there was BLOOD ON OUR SHEETS. Both my wife and I inspected our legs for any cuts before making accusations. We were injury free. Upon checkout I let the polite woman at the front desk know the situation. She apologized but volunteered no remedy or solution. I left this same review on trip advisor and they responded with a mildly condescending refusal to accept responsibility like we were to blame.

I found their lack of accountability to be extremely insulting. Seriously Townsend, my business pays for these stays. I have ZERO need to weasel out of the bill. Anyway, I will not be staying here ever again and if you do make sure you check the sheets before getting in the bed. Even a hotel as self important as this one isn't immune from bloody sheets.

Great hotel with amazing service. Upon entering, my room was set up with mood lighting and ambiant jazz music, with a little boxed chocolate on the bed. Amenities are great, love the slippers and robe that come with the room! I also tried their room service breakfast. I ordered two cinnamon buns with apple chicken sausage and a bowl of berries. The cinnamon buns were a little disappointing, they were small, cold, and hard. For some reason I was expecting warm and fluffy cinnamon buns. I would get something else next time!

What a beautiful hotel! I was invited for a conference/seminar yesterday and upon arriving was intrigued about this hotel, as I've never been before. My mother always wanted us to have afternoon tea here, however never made the time to come. I parked in the parking garage across the street. Parking is free for the first two hours. There is valet parking available, however for the seminar, I noticed so many people were using the service, I didn't want to have to wait when I was ready to go.

I was informed the conference would provide a continental breakfast. So I wasn't expecting much outside of bagels, coffee, and juice. Entering the hotel, I was blown away by the spread of tables filled with food. They served eggs, bacon, sausage, bagels, scones, cereal, hashbrowns and more. The waitstaff and the accommodations were wonderful!

The conference room was set up beautifully and the sound system was perfect. During break, I wandered around the lobby area of the hotel and took a few photos. The hotel is simply beautiful! Even the bathrooms had their own flair of luxury!

We didn't care too much for our stay at the Townsend Hotel, despite their perceived prestige and notable clientele. First, the air conditioning was sub-par. On a hot day, we tried lowering the temperature in our room, however, the room never got cold and stayed at a lukewarm temperature making it hard to sleep. Secondly, the morning that we left the hotel, none of the channels worked on the TV (which is hard to work with to begin with). Third, we were saddened by the lack of amenities offered during our stay. Also, be ready to pay for parking. Thankfully, we knew the area and knew to park in the parking garage next door and leave on a Sunday when the gates to the garage would be open (and not charge us the hourly wage). PROS: The bed was comfortable; the room was clean; the staff was SUPER nice and helpful; we were delivered champagne and strawberries for our anniversary.but we'll never be back.

Came here for Mothers' Day tea and it was wonderful. First off, the service was impeccable. We had about 4 people helping us, my tea was never empty, and everyone was so helpful and nice. The tea service included bottomless mimosas/champagne/wine and tea. For eats we had a scone with whipped mascarpone and lemon curd, 6 different finger sandwiches like chicken salad with walnut butter, asparagus with boursin cheese topped with a quail egg, salmon with egg salad topped with creme fraiche and caviar and more.

Plus a variety of miniature tea pastries and several cakes to choose from. Desserts were self serve and basically all you can eat. So it was pretty amazing for a sweet tooth like myself. The sandwiches are small and admittedly when I sat down and saw the first two courses I thought, "well, this doesn't really seem like a lot of food" but when I left I was stuffed.

Tea service is offered seven days a week from 12:00 P.M. until 5:00 P.M. but its by reservation only so give them a ring. Also regular tea service may be a bit different than the Mothers' Day tea so check their website first just in case. The price is a bit steep but for a nice "splurge" scenario where you get dressed up and treated fantastically it's totally worth it.