Genesee Grande Hotel Syracuse

Very rude, and frankly racist, to our party. The bartender was very outright mean when people from our approached to ask questions about drinks. The waiter was passive aggressive and refused to order drinks that were on the menu, saying they were out of ingredients when they had what appeared to be a fully stocked bar. They told us they only had 4 steaks, which makes no sense for a restaurant of this magnitude.

We immediately booked a reservation at another restaurant as we felt unwelcome here. The only employee who treated us with dignity was the front desk attendant for the hotel. As people of color, we highly discourage people from coming to this restaurant.

Quality at its finest. The waiter, George, made sure the whole dining experience was exceptional. The food tasted fresh, made from scratch, and was very flavorful. The fries were at the right level of crispiness. Can't wait to go back.

Had a late check-in. Front desk was nice. The room was sufficient. The bed was comfy. Had enough space for my things.

Atmosphere was relaxing, light and airy. George was our bartender. Very friendly and accommodating. We had Buffalo and BBQ chicken wings, two types of Flatbread pizzas and nachos. All the food was excellent. Would definitely goback for drinks and apps after work.

Surprisingly really good. We were there for the hotel stay. Tired after a long drive so didn't feel like going out to look for something to eat. Service was fast and and the food was delicious. Just what we needed.

This restaurant was a mess from the beginning. We were a large party, and we were there for 3.5 hours. I feel bad they only had one waiter and apparently only one person in the kitchen. but management should definitely address this problem. They were out of all cocktail materials as well.

We were here during Thanksgiving weekend for the Syracuse football game. The place was under construction. Rooms are newish but small. Staff are very friendly and helpful. Very close to Syracuse University. They also hooked us up with a bottle of wine. Beds were comfy and the main lobby, even though a mess, was nice to sit around and watch other football games. I'd probably come back here as the cost wasn't to bad and there are quite a bit of things around here. The downside is that the city seemed to close early but that could have been because it was Thanksgiving weekend.

Excellent place for a drink and light food. Had a drink here after a long business meeting and the place had a classic comfortable feel. Leather oversized chairs give a great, homey feel. I did order wings and they were presented very well and tasted great. Drinks were excellent as well and very reasonably priced for a hotel bar. Food was great, wait a little long for density of patrons but not bad. Got the Reuben and French Onion soup. small mistakes in the order but not a huge deal. French onion was out of this world. Five stars on that alone. I would go back.

My family and I were very unsatisfied with our 3 day stay here. Unable to access the lobby from inside the hotel for most of the stay. I had to put my coat on to get out and over to the front desk, which was a folding table. Was never about to get a menu for the restaurant and no current menu was available in the room or online. Hallways smelled like weed. Rooms felt warm and musty like a previous reviewer said.

We were switched to another room, which had food, beverages, toiletries left from previous guest(s). Though the staff at least changed over the linens. with half cleaned ones. The hotel gym is the reason this review was able to get a single star. New varied machines & free weights, filtered water, fresh Towels. Got the gym to myself each time, though it's likely because it was poorly labeled and in a separate building. Also, news was on the tv each time I came to workout. Who gets pumped up watching news? Yuck. Not really sure what I expected for my first trip to Syracuse, but the Genesee Grande is definitely not doing the town any favors.

Unbelievably the worst possible experience we could have had for Syracuse Family Weekend 2019. Declines our reservation--oversold--we were told, after booking in August. I logged into my Hotel Tonight app and there was a room at half the price I was initially guaranteed. Front desk attendant exasperated and refused to let me talk to the manager, as the restaurant was opening that night! The dumpster fire goes on and on.a wedding is hosted and we can't go to the bar because of a private event. Someone, please shut this place down.

Unfortunately the worst hotel I've stayed at on the hill as of yet and would not recommend. Visited in mid-September for homecoming and got put in a room literally as far as possible from the lobby. Syracuse is definitely not known for being hot or humid (the temp was around 70 high / 55 low) but the room and even hallway leading up were hot / humid / muggy / and musty. Cranked the AC all night and even though the temp went down the dampness and smell stayed. Felt like I was back in undergrad in some frat's basement - not a place you want to sleep. Mold in the bathroom rounds it out and I can only guess there's more that can't be seen in the room itself. Hotel seems to be in the process of being bought / transitioned to new ownership and can only hope that some major upgrades are being planned.

Renovation happening now, they need to make some major improvements. Room was so damp and musty it made me feel sick. Much nicer hotels in the area, wouldn't recommend.

Do NOT stay here. Dirty and falling apart. Understaffed. One 1 person at front desk and a handful of female cleaners. Wish I'd read older reviews before booking because some of the problems we have were noted by other guests YEARS ago. and hotel obviously has no interest in fixing. I'd give zero stars if that was an option. See pics attached.

Dirty phone with no dial tone - so can't call front desk or housekeeping. Dirty uncovered duvet, Furniture falling apart, Crumbs on desk, Towels for two in 4 person room. Had to ask front desk for extra pillows and blankets 3 times because every time we asked for supplies, the wrong supplies were delivered. We purposefully went out to eat and did not eat in restaurant because we were so disgusted by conditions of room we didn't trust the kitchen would be clean.

Oh and. it's MOVE IN week for freshman at Syracuse University. If you can't put your best put forward for THAT week, can you imagine what the rest of the year is like?! Stay anywhere else!

Way overpriced for what you get. When we checked in we were charged an extra $50 "for incidentals" though they did remove it when we checked out. Hopefully the renovations will improve the place. We ended up in a room next to an industrial A/C unit that we could hear all night.

Snagged this hotel last minute as we were coming to see someone at Upstate medical. The carpet in the rooms were wet and musty, the bed was pushed away from the wall, there was dead flies on the window and mold in the bathroom. We requested to be moved and luckily did get moved into a slightly nicer room. The in room fridge was dirty however and there was dust on all the furniture and no shampoo.

The staff tired to be accommodating by bringing another fridge which was nice of them. But for the price, this hotels is absolutely not worth it. It is much too dated and desperately needs to be completely redone. I would recommend looking elsewhere for cleanliness.

Unfortunately this beautiful hotel was under renovations and under staffed. Our group of nine was in town for a three-day conference with other professionals from around the US. We checked in at 4:30 pm, but no rooms were ready because the early check ins got those. The gym was not available which after long days holed up in meetings was truly unfortunate.

The shuttle is offered as a service but was not available to pick us up in the pouring rain because no driver was available. And lastly, dirty comforters, broken ac, and questionable debris made our visit less pleasant than we had hoped.

Above and beyond accommodating. I can't tell you how wonderful this place, and the staff were. I was in town because my father was getting surgery at the University Medical Center. With such a crazy and demanding schedule, this was the perfect distance to the Hospital, and were able to provide great food and drink after other restaurants in the area had closed for the evening. Then, the next morning, several hours after check out time, we were notified that my father could check out of the hospital early, and the staff were so accommodating that, without even a second thought, they wouldn't charge us for an additional night, and on the flip side, gave us a discount now knowing that we were there for a surgery.

The rooms were fine, the beds comfy, but really, the staff and service were beyond the call of duty, and can't be commended enough! The food service, the drinks, and the accommodation- I will forever owe this place a debt of gratitude for what they did. This experience was the epitome of what customer service can be at its apex.

EASTER BRUNCH WAS AWFUL! Please save yourself from eating here for any buffet brunch! There was not nearly enough staff working to accomodate the number of diners present. There was a constant shortage of everything: coffee mugs, COFFEE, plates ect. Want a cup of coffee? Wait here 15 minutes for a mug. You're ready to hit the buffet? Get in this line to wait for a plate.

So you've got your coffee mug and ready for a second cup of coffee? Wait in this line for 20 minutes while we brew some more. Also, the buffet available was NOT the menu that was advertised and the food that WAS available was of very poor quality. Getting over the fact that for $40/person we had to fetch our own coffee, the mimosas were horrid, worse than any other champagne/mimosa we've EVER had.

But we only could order one because our waiter was non-existent. But of course the gratuity was already included in the bill so the servers didn't really have to worry about actually "serving" their guests. You'd be better off avoiding this place completely.

We brought my parents here for Christmas Dinner at this beautiful hotel. The food was excellent! My scallop dish was delicious, and everyone else's steaks were cooked to perfection. The wait staff were friendly and very concerned with my food allergies. We will definitely go back.

Really old converted apartment building. I asked to me in main building and was told no. Had to walk outside to get to lobby. Tiny room. Very awkward room layout. Old tub. Old and tired looking sitting chair. Felt like was in a old apartment. Cleaning person left cart and garbage bag in front of my door and had a hard time getting out. Never staying here again. Better off staying off campus and more updated and spacious hotel.

I didn't want to believe the bad reviews because there were so many good ones, but I did not have a good experience. The server I had was very friendly but messed up a lot and it wasn't busy at all so I can't blame high workload and I was just a table for one. I ordered french onion soup and a chicken dish that came with risotto. The soup came out after the entree and it wasn't the right soup.

The risotto was so undercooked I sent it back. Got my soup and it was good, then got my entree back- risotto still very undercooked so I sent it back again and ordered something else because I just wasn't confident I'd get a decent risotto. I got the scallop pasta dish which was decent and they gave me extra scallops for the trouble of my previous mishap; they also took it off the bill so I was pleasantly surprised and thought it was very good customer service. I also think they could reduce the portion sizes of each dish because it was just so much food I felt bad I couldn't finish it all and it would go to waste.

I've frequented their restaurant here, it was really delicious, very cozy outside seating! The prices aren't cheap, but if you're looking to splurge, go check it out! The brunch menu is delish!

They have an AWESOME breakfast menu! Their hotel is super fancy, but their menu is simple and straight forward, which is nice to see because most nice hotels try to jazz up their menus to make them look high end So many options, hand held sandwiches, local ingredients, frittatas, omelettes, pancakes, french toast, nutella stuffed bread, fresh fruit, great presentation on the food the only mishap was that there were grinds in my coffee, but the waiter apologized profusely, replaced it and gave us all free coffee I requested for an egg scramble instead of an omelette and they did not disappoint.everything was top notch including their service. our waiter was very attentive and quick, he gave us 5 star service I will definitely go back next time im in syracuse

I was very excited to stay here and unfortunately I was very disappointed. When you walk in, the lobby seems fancy and the staff are friendly. As you head down the hallway to the Elevator you begin to realize how dated the hotel is. Once in the room, it smells musty and feels damp! However, our bathroom was updated which was nice. I wish they would update the beds which were quite uncomfortable in my opinion.

I was in town for two nights and booked the hotel because it was the most reasonable rate at $135/night. Had I known it was like this, I would have stayed at a M or H property for $200/night. Unfortunately, as nice as the staff are and the ideal location for my stay in Syracuse, I cannot recommend this hotel. I wish it had been a better experience.

The hotel looks pretty from the outside but the rooms are outdated. The bathroom is the biggest issue. First problem was that the previous guest / housekeeping left a toilet clogged with a turd and toilet paper and we had to call the front desk to get it plunged. How did housekeeping leave it this way and clear the room for the next guest? And while we are on the toilet, let me say they are so small they seem to have been designed for toddler use only.

Next came the shower. Turn on the water and the handle fell apart in our hands. Tried to screw it back in but it is stripped. Obviously not the first time it has happened. The Grand isn't go grand after all.

Food was very delicious. The outdoor patio seating was wonderful. Service could have been a bit better, but it wasn't bad. The prices are expensive, but the food is great. The wine is great & many options. We had a Groupon which made the experience well worth it

This is a pretty nice hotel. Rooms are very classic and well furnished. I really like the bathrooms. The restaurant/bar is pretty nice as well, with good food and beer selection. Negatives: Workout area is a bit dated. Would like newer stationary bikes. And a foam roller and some space to do some core work. Wifi service is very weak. Bring your own wireless hotspot.