Regal Limousine Service

These people are dishonest. I had been booking rides Regal Limo (now subsidiary of Boston Coach) for years. Recently I made a reservation and received two confirmations that included the base fare. Nonetheless, they billed me double. On 1/18/22 I booked them for drop off at the airport on 2/25/22 and pick up on 3/4/22. I received email confirmations for Flat Rate base fares at $219.62.

On 2/28/22 I was charge $270.56 for the 2/25/22 ride. I had been using them for years and that is the normal final bill amount. On 3/9/22 I was charged $553.35 for the 3/4/22 ride, more than double the normal charge. All confirmations that I was emailed by them have a Flat Rate base fare of $219.62. Nonetheless, the final bill has a base fare rate of $455.52.

If they increase their base fare, I was never notified and would have not used the service. There were also no weather, traffic, flight, baggage delays that may have justified charging me more that $270.56, same cost as what they had billed me for the trip on 2/25/22. I tried to work it out with Boston Coach. However, I kept getting a dishonest run around. Waste of my time, filed dispute with AMEX and never using Boston Coach again.

Got off a 7 hour flight with two kids and had high hopes for this coach service, but so much went wrong with the pickup from Logan airport in the Cadillac Escalade. Driver was unprepared for us. He wasn't fit to lift heavy bags so my husband loaded everything - 6 bags and 2 boxes. The toddler car seat provided was in bad shape and the driver didn't know how to adjust the car's head rest so we could install it.

We had to put our 2 year old in a regular seat and the toddler seat remained unattached and was sliding around in the car. Plus there was no isofix to install the infant car seat we brought so I held the 4 month old baby the whole way. Then the driver didn't know where he was going and when I asked if he put the right address in the GPS he got defensive and shouted at me.

The icing on the cake was when he dropped us off and had to park half a block away because the vehicle was too big to double park in front of the house. Instead of helping carry the bags to the house or at least watching them while we took them one by one down the street, he drove off immediately. The cost was $250 for a 15 minute ride to inner Boston which we paid for because we thought it was a luxury service and we really wanted some help!

Could have gotten the same level of service from Uber! Perhaps all of this could have been avoided if anyone answered the phone or text when I originally inquired about the service. Quick update: I still have not received a response from the company a month later after filing a complaint.

Make sure you give them every detail. I did twice and it still wasn't enough for them to honor a quote. When I said that's not right, I got nothing back other than call customer relations. I believe a deal is a deal, a handshake and a bond - this company doesn't live by that. Beware of using them.

I called 2 time in two different days to see if I can buy any of your used cars but the person in charge that my call was transferred to always hang up on me.

Boston's premier livery service. Once owned by Fidelity, now run by Dave Elo.