Phoenix Bride & Groom Magazine

The BEST hotel for a relaxing stay, beautiful decor, and clean rooms. We stayed here because our flight out of Phoenix was cancelled and left us stranded, and the airline lost all of our luggage. We were able to book 2 large rooms at the last minute. On top of that, the hotel gave our group 2 gigantic emergency toiletry packages, including deodorant, razors, shaving cream, toothbrushes and toothpaste, feminine products, mouthwash, and more for our one-night stay!

More than generous. After an INCREDIBLY stressful day (don't get me started), this hotel made us all feel safe and taken care of. Furthermore, the lobby decor is just stunning. I've never seen such beautiful interior design. Giant crystals, unique light fixtures, and tons of wonderful textures everywhere. The bathroom even had a massive TV behind the sinks with a video of an owl complete with owl noises?!

In my opinion, everything looked soooo expensive and luxurious. On top of that, the hotel restaurant "Dustcutter" is DELICIOUS! As for the rooms, when we walked in, there was relaxing music playing from the TV, with a personalized welcome message. Something I've never seen before that immediately calmed our nerves. A QR code on the screen allowed you to connect your phone as the TV remote.

But if you didn't want to use your phone, the actual TV remote was cleaned and bagged in plastic. I've never felt more sure that a space was cleaned properly, and we could relax instantly. Renaissance Phoenix hotel, thank you for helping our family during a very stressful time.

Pulled into the teeny tiny valet parking (the only parking they have) and no bellhop came (which apparently they don't have at this "4 star" hotel?). Went inside to grab a luggage rack myself and when I came out some worker was driving off with my car. I had to run over and bang on the window to get him out of my vehicle which he did not have permission to be in.

He claimed he was moving my car up, which didn't make sense because there was plenty of room for someone to park in front of me and get checked in without even needing to parallel park. Went to the front desk and both the connecting rooms I had specifically reserved were "under renovations". The only option was another suite with a single king, which wasn't an option for my party, and a downgrade to standard queens.

Neither of the options were handicap accessible and I had a disabled person in my party. The rooms have no trash can liners in any room (including the bathroom) so used tea bags and any other number of food and unsanitary items come in direct contact which I'm absolutely sure they don't scrub out between guests. There are almost no outlets available for use except the 2 on the TV console desk, so you'll have to unplug the bed if you need more.

There were none close to the door so I had to run to a store and buy an overpriced extension cord to run across the room to plug in the wheelchair for the disabled person in my party (the only place we could fit it in these non-accessible rooms). The "artwork" is laughably placed inside picture frames that were not made for it, so it leaves a giant gap at the bottom and looks extremely tacky.

At least center it in the frame to make it look like it was intentional. Breakfast option was a sausage egg and cheese sandwich that was hard as a rock top and bottom and featured a microwaved frozen sausage patty. My car claim check does not scan to retrieve my vehicle, in fact after trying 4 times, it told me it was summoning my Grey Jeep and asked if I wanted to check out and showed me the wrong claim number.

I don't own a Jeep. Seems like someone else could do the same thing and just steal my vehicle very easily. Update: At checkout, some genius had replaced the reservation primary guest with a child's name from our party and wiped out the main guests rewards number, causing a bunch of charges for their dog slow WiFi usage to be added to the room. They also had nobody on staff working that could take cash, so we were forced yet again to stand around until they could find someone who could fix their mistakes and take a cash payment.

Absolute nightmare staying here, and in response to the response below, no, I will not be giving your brand a second chance. Too many mistakes were made to be forgiven at this point.

Probably the worst hotel I've ever stayed at. The staff blatantly ignores requests for items brought up to the room, (blankets, towels, broken items that need repair) the pool is mediocre at best, there's no complimentary ANYTHING you have to pay outrageous prices for services that you could have better at a super 8 motel. And the elevators feel like death traps. They constantly rattle and shake and you feel like it's just going to drop. The only thing they have going for them, the lobby is pretty.

Great location - was able to valet the car and then just walk to where we needed. The staff was friendly and helpful - the room was very nice and clean with a great walk out patio/balcony. Had breakfast at the in-house restaurant- very good food and excellent service

Two business colleagues and I stayed two nights at this hotel. Beautiful hotel- clean rooms and very nice lobby. We were on a business trip and the hotel had already been paid prior to our arrival. Unfortunately, the credit cards we left at the front desk for incidentals were immediately charged for the entirety of our stay. Yes, charged a second time for the two night stay (over $500) x 3.

The front desk staff assured us that they had made a mistake and that our credit cards would all be credited. I've left two messages at the hotel since arriving home yesterday with no return call(s). The second charge is still pending on my cc account. At least a follow-up call to let me know they are working on the problem would have been appreciated. Be very careful in how you are charged.

Location in close proximity to the downtown Phoenix Convention Center is great. It is also very close to the downtown theaters and stadiums (baseball and basketball). It is also close to the Arizona State University campus. The decor in the lobby is nice and it's very spacious. The front desk staff was great and very accommodating even when I was checking out with an American Airline flight crew checking in right before check out time. Beds are comfortable and the gym even has a rowing machine.

Really nice and well decorated inside, and staff was great, especially at the restaurant. Good for business travel with a nice desk in the room and everything needed for work. Couple downsides: Pool is entirely blocked from sunlight most/all of the day due to location behind the building; They said housekeeping would only come once every 3 days, and you couldn't even request them come clean earlier - I've seen a lot of COVID cleaning policies but this one is pretty bad

I'm in the travel industry and have had the pleasure of staying at this hotel many times. I love it because it is consistently super clean and comfy every time I stay here. I also love the gym and having a Starbucks downstairs open early for hot beverage to start the day. This is one of my very favorite hotels year after year!

AC was loud and walls were thin. Could not figure out the TV either. The hotel itself was in a great location with a Starbucks on the first floor which was convenient. Overall decor and rooms were modern.

I just stayed 2 nights at this hotel. I have to say I was a bit disappointed considering this is a fairly highly rated Marriott. I have Gold Status, but it didn't certainly feel that way. Despite reserving a King room many months ago, I was put in a 2 queen room and wasn't even told by the front desk worker. Not a big deal, right? Upon going to the room I noticed I had no bathroom toiletries. Kinda strange.

The next day I did not get my room cleaned, even though I could see housekeeping came in a brought new bathroom towels. The bed wasn't made, trash emptied, coffee and tea refilled, etc. I understand if you're not cleaning the rooms due to COVID, but it was not told to me and why would you come in just to go to bathroom but not rest of the room? Doesn't make sense.

All in all, nothing major but a bunch of little things that added up that do not make me want to stay here again. I stay at many Marriott properties and never had this experience.