Anne Ruthmann Photography

What better way to celebrate Valentine's Day than with a massage? Or so we thought. After hearing great things about the Spa at Brown Palace, my partner and I decided to book massages for Valentine's day. Unable to reach the Spa concierge on the phone, we booked online. I booked a deep tissue massage for myself and a Swedish Massage for my partner.

Under the special notes I requested the couples room, if available. The day of the appointment, thinking we would be late, we called in advance to inform the Spa and was on the receiving end of poor customer service. The host who answered the phone was not pleasant, nor was there any willingness to assist. We didn't allow that to damper day. We ended up arriving 7 minutes before our appointment time.

We were not greeted with a warm welcome. Everything was rushed. Our appointments were not confirmed. Had they were, we would have known we had a couples massage and that my partner's service was somehow changed from a Swedish to a deep tissue without our knowledge. None of the lockers worked, which in turn took the attendant forever to find us a working locker.

At this time it's 2pm, our service should have started, but our therapist had not come to pick us up yet so we assumed they were running behind. Our therapist eventually showed up and at this time it was 2:07pm. My partner was in the restroom and came out at 2:08. When we walked into the room, we were shocked it was a couples. No one had told us the appointment was changed. Till this day I do not know my provider's name nor was my service confirmed.

Our service started at 2:11pm and ended at 2:46pm. So, not only were the therapist late picking us up, but we were shorted 4 minutes. We didn't bother to mention anything to the Spa concierge because she was not pleasant at check-in. We paid and got out of there. FYI - we paid for a deep tissue, when my partner was booked for a Swedish, I'm not sure who changed the appointment. Will we return? No Will we recommend? No, there are far better Spas with excellent service in the Denver area

My experience with The Brown Palace Hotel began with the concierge Leewood, who made my birthday weekend extremely special. He set the tone for my entire trip and I am grateful for his superb customer service. The hotel is unique and is rich with history. My room was clean and suited me. The food was decent. My entire vacation would have been perfect if some front desk representatives didn't overcharge my card and accidentally delete the card that Delta.com gave them since I prepaid for the vacation. However, the manager Derek, resolved the issue and I left Colorado satisfied with the entire trip.

Amazing place. Beautiful, historic building. Staff is very helpful. Rooms were more spacious and updated than expected. The shower heads in 704 and 843 were not good - showering was difficult. The restaurants on site are unbelievably good. Afternoon tea is an experience just to watch! Conveniently located within Denver for downtown restaurants and bars. Next time, I'll think to book the spa in advance!

We have been coming to the Brown Palace for Tea twice a year for more than 20 years. This is always a great experience! The ambience is always welcoming and the live music is very entertaining. The staff go above and beyond to ensure every detail is perfect for each guest. My granddaughters have grown up with this family tradition and love the experience as much as I do. I highly recommend Tea at the Brown Palace!

I love this hotel. As an architect I find the building an absolute treasure. Classic and memorable in every respect. An amazing atrium - the first of its kind. High tea is a good experience in the lofty space of the stained glass atrium ceiling. Walk around and look closely at the detailed of the building. The staircase is amazing - complete with a line showing where you've reached 5,380 feet about sea level. Staying at the Brown is an annual affair.

For me it is the experience of the lobby / atrium. Love it. Yo be fair.the restaurants are a non event. Eat elsewhere. Great food is to be found in Denver in small, mom and pop ethnic restaurants.

A fun experience for sure. Food was all really good. We ate at Palace Arms and Ellyngtons which were both amazing. Ship Tavern had the greatest Manhattan I've ever had. The rooms are pretty good, but need a little updating. I realize the hotel is historic, but may be time for room updating. Overall a great experience.

A mixed experience. The positives: a gorgeous historic property, great location in downtown Denver, fabulous afternoon tea experience. Nice decor throughout. However, the hotel has declined since the last time we stayed there, about 10 years ago. Areas where improvement is needed: maintenance and upkeep, including in the Ship Tavern restaurant, the first women's bathroom stall by that rest, and some of the rooms - our room had peeling paint on the ceiling.

For a different experience, we enjoyed sipping a martini in the Churchill Bar, in spite of the cigar smoke. The martinis were generous and good. Fun atmosphere. That said, the hotel needs a better way to expel the cigar smoke, as we could smell cigar smoke, not just in the Churchill Bar, but throughout the hotel. Please keep up this beautiful historic gem!

Stayed there one night while I was in town for a show. Such a cool, iconic place with a really unique art deco style interior. I stayed in the deluxe king room and it was spacious, cute, and clean. The staff was also really great, from front desk to valet.

Had a wonderful time here recently. All staff was amazing, friendly & went above & beyond. Not one negative thing to say. Very nice hotel.a real gem.tea & cocktails were amazing, The music, the band & ambience, setting, room service, meals & dining exceeded expectations. The spa was very nice with wonderful customer service! RARE Find.so happy we had the experience. This type of hotel & the excellant customer service & what they provide is just so refreshing especially now!

This is a beautiful very clean hotel with excellent service, even during Covid. In particular I would like to personally thank Larry Hicks at the front desk. I accidentally left $100 in cash and credit cards on the counter and he immediately noticed and kept it all safe for me, including all the cash. He also delivered extra coffee supplies to my room within 10 minutes. The room service was excellent and quick. The suite rooms are beautiful! This hotel is truly a gem with amazing staff. I plan to always stay here when in Denver.